Central Debt Collection Co-ordinator
3 days ago
Debt Collections Co-Ordinator
Bristol
Up to £24,000 depending on experience
Permanent - Hybrid
Quinton Davies is pleased to be recruiting for a multinational business running its financial division in Bristol.
Role Responsibilities
- Contacting clients to recover debt owed to surgeries, including discussing payment instalments available where appropriate, whilst maintaining a friendly and professional manner at all times.
- Working with the Debt Collection Manager to maintain the processes for chasing debt for the designated trial sites, identifying and assisting in process improvement as the trial progresses.
- Maintaining good communication to the Debt Collection Manager regarding all aspects of the process to ensure a smooth transition of debt collection centrally.
- Recording debt collection progress notes on the surgeries' practice management system and the central office master records, to a high standard of accuracy.
- Aiding the surgeries in the debt management process, ensuring all tasks are done in the most effective and timely manner and within the SLA's provided.
- Follow the specific debt escalation process when required.
- Any other tasks as required.
**Desired Skills and Qualifications**
- Calm manner, and able to have difficult conversations
- Strong customer service background
- Effective communicator, confident dealing with multiple sites in a friendly and efficient manner
- Positive and energetic disposition
- Thrives in a fast-paced environment
- Strong IT skills
- Deadline and deliverable focussed & willing to put in the effort required to ensure they are met
- Self-disciplined and accurate approach to processing
- Good written and oral communication skills
- Flexible approach to work
- Team player
- Confident of dealing with a high volume workload
- Flexible and committed approach, with a desire to meet company objectives
- Good team working skills and work ethic
- Experience in Credit Control (desirable)
The company are keen to support career development within the business and provide study support for the AAT qualifications.
Hybrid working - 2 days in the office and 3 days working from home.
- Quinton Davies will not discriminate on unlawful grounds. We are committed to equal opportunity and diversity._
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