Tb Administrative Support Worker

TB Administrative Support Worker - Band 3

**Contract**: Permanent - Full time 37.5 hours per week

North Central London TB Network is a well established service providing world class care to patients and their carers across the five north central London boroughs. We are a nationally recognised, innovative team of nurse specialists, outreach staff and administrators who work closely with the respiratory and infectious diseases teams at the Whittington, North Middlesex, Royal Free and University College London, hospitals. We are based in the outpatient setting at the North Middlesex, Royal Free and Whittington Hospital sites. This post is an exciting opportunity to work as a TB Administrative Support Worker alongside the wider TB multi-disciplinary team. You will be employed by Whittington Health but will work across hospital sites. You will be a motivated, innovative individual who works efficiently and enjoys working with a diverse patient group. You will be comfortable working across hospital sites in order to meet service needs and as part of your training and development. You will be well supported by the clinical and administrative team and the wider MDT. You will receive a comprehensive induction and your training and development needs will be discussed and supported where appropriate.

Work as part of a dynamic multidisciplinary team in delivering comprehensive, effective administrative support across North Central London (NCL) TB network.

Represent the TB service as 'the first point of contact' for patients and stakeholders.

Work efficiently and demonstrate professionalism, initiative, and sensitivity at all times.

Demonstrate a flexible to approach to the working day.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Main responsibilities

Arrange all appointments for clinics, in close liaison with and at the request of the nursing and medical team.

Refer contacts to other TB services for appointments and chase up screening outcomes as requested by TB nurses.

Collate patient records, prepare files for clinic and re file notes.

Notify GPs and patients of X-ray reports/ letters as requested by Consultant and TB Nurse Specialists.

Provide front-line reception ensuring the reception area is manned at all times to receive patients and support all clinics.

Manage telephone, and personal enquiries pertaining to patients, including situations where people may be upset, anxious or angry. The post holder will be expected to manage these situations in a calm, efficient and polite manner.

Undertake administrative tasks relating to the NCL TB Network migrant screening programme including communicating with patients, scheduling appointments and supporting clinics.

Open and manage all incoming mail, ensuring that all correspondence is date stamped and where appropriate, documents scanned to the hospital system prior to appointment. Identify and action any correspondence suitable for own response. Prioritise correspondence/enquiries; ensuring high priority matters are given urgent attention.

Ensure that all patients are reminded of their appointments in advance.

Enter outcomes in an accurate and timely manner.

Be a point of contact for stakeholders and patients who may be emotional and distressed, ensuring that any language or any other communication barriers are overcome.

Maintain diaries as required.

Cooperate in the introduction of new technology and new working practices to ensure the smooth running of the department.

Undertake any activity requested by the clinical team and deemed within the expectations of the role.

Partnership working

Attend and participate in all network meetings.

Contribute to building an effective team in exchanging views, ideas and communicating effectively.

Attend and participate in cohort review, case review meetings & weekly MDTs providing support as required.

Assist in the induction and training of new staff.

Work collaboratively as part of an integrated team.

Assist colleagues as directed by line manager

Liaise with UKHSA/local HPT's re referral of contacts/outcomes of contacts screened external to NCL TB service.

Professional responsibilities

Attend service training and study courses as required for personal development and/or adv