Customer Service/admin

12 hours ago

Lincoln, United Kingdom Touch Global (UK) Ltd. Full time

An exciting opportunity has arisen in our ever-expanding E-commerce company. We are looking for a dedicated, hardworking, and driven individual to join our ever-expanding office team to assist with general admin duties and to support the existing team. We believe those with the drive, ambition, and talent can rise all the way to the top. Progression within Touch Global is always led by the employee's talents and passions, and a career path can really be developed around the individual; depending on what you can contribute towards the success of the company.

Daily tasks and responsibilities:

- Dealing with messages from our online stores
- Resolving customer disputes and queries in line with company procedures
- Assisting existing customer service staff
- Other general admin duties
- Data entry tasks
- Developing product listings for a wide range of online stores and tailoring these to a diverse range of product categories
- Processing this data to accurately and efficiently create listings in bulk using excel
- Carrying out courier exception reports to monitor courier delays, using access
- Booking customer collections using a range of software
- Assisting existing customer service staff
- Using formulas to filter data on reporting information
- Other general admin duties
- Good knowledge of computers and office packages.
- Good Excel knowledge is preferable
- Confident telephone manner
- The ability to learn and develop skills rapidly
- Positive and proactive attitude to sales
- Ambition to progress up through the company
- Desire to provide world-class customer service
- Previous sales/account management preferred
- Good knowledge of computers and office packages
- more specifically, a sound working knowledge of excel
- At least 5 GCSE level qualifications graded A*-C (including Maths and English)
- A problem solving mentality.
- The ability to learn and develop skills rapidly
- A desire to progress up through the company

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Lincoln LN6 9AP: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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