Business Development Manager

7 days ago

Canterbury, United Kingdom Connecting Futures Full time

We are delighted to be supporting a leading organisation in Canterbury, as they embark on the next phase of their exciting growth plans. They have been established for over 20 years and have a fantastic reputation in their sector. Their customer base rangesfrom small independents, right through to global brands, and everything in between.

As the Business Development Manager, you will have a direct impact on the future growth and success of the business. You will be working from a large database of prospects, as well as a regular stream of incoming leads. In addition, you will also developrelationships with industry specific resellers, as well as attending networking events and trade shows.

Your role will be to maintain their positive reputation in the marketplace and being known for finding solutions where others couldn’t. Customer experience is at the centre of everything they do.

**Key Responsibilities**
- Build and maintain relationships with clients that lead to increased revenue through outstanding customer service
- Drive new business development with existing and new prospect accounts
- Conducting customer visits, when required
- Carry out effective account management providing excellent customer service
- Forecast accurately and present back to the senior management team
- Be timely and accurate with the administration of your prospects/customers/accounts
- Carry the customer relationship through the sales and delivery cycle including after care
- Actively gather feedback from your customers and report that back to the leadership team, when appropriate (via Trust Pilot)
- Feedback on competitor knowledge and suggest solutions based on the information you gather

**Skills/Experience**
- Proven experience sales experience, both developing new and existing accounts
- Fantastic communication skills, both written and verbal
- Comfortable presenting products or services over the phone, Teams, and face to face
- Ability to effectively overcome objections, negotiate and close sales, whilst providing excellent customer service
- Confident in the use of Outlook, Word, Excel, and customer databases (CRMs)
- Strong ability to maximise opportunities outside of one product set
- You will be thorough with your admin to support your individual sales process

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