Hybrid Working
3 days ago
**Hybrid Working - Inbound Retentions Sales**
**Location: Hybrid working in Nottingham based office. 2 days per week. Equipment will be provided for Home working.**
**Salary: £22,000 per year + Average OTE Bonus of £7,800 per annum**
**Contract Type: Permanent, Full Time. 37.5 hours**
**12 Months consecutive sales experience within the last 4 years is required to be shortlisted**
**The role you’ll do**:
- As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:
- Retain customers and also upsell further insurance policies
- Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
- Share the features and benefits of protection products to help customers find the one that’s right for them.
- Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.
**What else to expect**:
- In a 4-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
- You’ll work on a shift pattern between 8am - 8pm on a 5 week rota. This includes 2 Saturdays in 5 weeks.
- We’ll provide all the equipment you need, but you must have broadband access.
**The experience and skills you need**:
- A solid background in targeted sales
- A driven mindset with strong sales skills and a love for hitting targets
- Proven experience of working autonomously or in a home-based position
- Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
- A team player committed to creating an excellent customer experience
- Unflappable and resilient attitude to juggle tasks and bounce back quickly
**Our Benefits**:
- Comprehensive training with clearly defined career progression opportunities
- Regular incentives with amazing prizes to be won
- Annual leave - 33 days annual leave (including bank holidays)
- Pension scheme - matched employer contributions up to 5% of basic salary
- Life assurance - employer funded cover of 4x basic salary
- Please note you will only be contacted if you match the experience required and have been successfully shortlisted.
Contact
**Jessica White
-
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