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Customer Service Advisor

2 weeks ago

Market Harborough, United Kingdom Harborough District Council Full time

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team.

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you are able to be flexible to ensure we continue to meet the needs of our customers.

These posts are based primarily at The Symington Building in Market Harborough. The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependant on the needs of the business.

Applicants must have:

- The commitment to deliver high quality customer services
- Experience of working in a customer focused environment
- The ability to multi-task and prioritise workloads
- Experience of working with computerised systems

The rota for this 18.5 hour post is:

- Monday - 1.30-5.30pm
- Tuesday - 1.30-5.30pm
- Wednesday - rota day off
- Thursday - 1.30-5.30pm
- Friday 10.30am - 5.30pm (30 minute lunch break)

**Job Types**: Part-time, Permanent

**Salary**: £24,294.00-£25,119.00 per year

Expected hours: 18.5 per week

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Market Harborough: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person