Client Service Advisor Iii

Posting Description:
**Client Service Advisor**:

- Are you looking for a challenge within a supportive environment? Are you passionate about delivering a high quality and efficient service to clients? _
- If so, then come and join our Global Risk team that offers the flexibility to work both virtually and from our Chelmsford office_

**Aon is in the business of better decisions**:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**How this opportunity is different**:
This is a great opportunity to work across a variety of large and multinational clients.

The role of our team is to provide global client management and to identify and coordinate growth and retention efforts across Aon. The team is made up of almost 500 colleagues in offices across the UK, looking after over 2500 clients. National has 15 UK locations, which are grouped into four areas and led by an area director, in addition to our Real Estate business.

**What the day will look like**:
Some of your key responsibilities will involve:

- Efficient delivery of all client facing transactional service activities;
- Pro-actively assisting in the day to day running of Client’s risk and insurance programmes;
- Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients;
- Preparation of renewal submission where appropriate;
- Compliant issuance of renewal report, policy documentation and all other client documentation required by the Client Manager, where appropriate;
- Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager;
- Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager;
- Being aware of regulatory requirements and comply with them;
- Allocation of team resources;
- Performance management and development of direct reports including regular reviews;
- Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

**Skills and experience that will lead to success**:
As a Client Service Advisor your skills and experience will ideally include:

- Experience in dealing with Corporate or Global Risk business;
- Ability to positively engage clients;
- Ability to work efficiently within a structured process;
- Relevant technical commercial insurance knowledge;
- Demonstrate good communication, decision making and problem-solving skills;
- Ability to motivate colleagues and strong team management skills;
- Ability to co-ordinate activities within a cross-functional team;
- Ability to use insurance industry IT systems to efficiently deliver client service;
- Ability to appropriately engage with relevant outsourced parties;
- Compliance with regulatory and business procedures;
- ACII or equivalent, preferred;
- Polite, professional and a clear communicator;
- Lotus Notes, MS Office, Internet.

**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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