Client Service Advisor

Posting Description:
**Client Service Advisor**

**We’re hiring**

Aon is currently recruiting a Client Service Advisor to join our Financial Services Group team in London. The CSA will be primarily responsible for delivering high quality and efficient service to our Financial Risk clients.
**About Aon**:
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

**Financial Services Group (FSG)**

**About the Role**:**Your impact as an Insurance Client Service Advisor**:
As a Client Service Advisor your key responsibilities will include leading the day-to-day management and renewal of an account portfolio (made up of small sized financial institutions) supported by the Client Manager and Client Director with the management of our client relationships.
- Efficient delivery of all client-facing transactional service activities
- Pro-actively assisting in the day to day running of Client’s risk and insurance programmes
- Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients
- Pre renewal preparation and planning
- Address credit control/account queries / Handle debt collection
- Renewal preparation including; producing renewal timetables, issuance of renewal report, policy documentation and all other client documentation
- Produce Benchmarking data as and when required
- Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager
- Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager
Being aware of regulatory requirements and comply with them
- Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
**About you**:**Your knowledge and expertise**:

- Account handling experience obtained either in the insurance industry or other financial services
- Ability to positively engage clients
- Experience of the insurance industry and/or financial institutions,
- Experience of financial and professional risk, preferred but not essential
- Ability to work efficiently within a structured process
- Relevant technical insurance knowledge
- Demonstrate good communication, decision making, proactivity and problem-solving skills
- Strong organisational skills
- Ability to co-ordinate activities within a cross-functional team
- Ability to use insurance industry IT systems to efficiently deliver client service
- Ability to appropriately engage with relevant outsourced parties
- Compliance with regulatory and business procedures
- Progression towards Chartered Insurance qualifications
**Salary and Benefits**:
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday. We also offer tremendous potential with a growing worldwide organisation.
**Our Colleague Experience**:
Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

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