Patient Coordinator
1 week ago
Hidden Hearing are looking to appoint a Patient Coordinator / Recpetionist to work in our Lincoln Branch, this role is full-time - Monday to Friday 9.00am to 5.00pm.
The role of Patient Coordinator is an important part of Hidden Hearing’s commitment to provide premium customer service responsible for ensuring our customers appointments are scheduled appropriately. The role will also include
- Diary Management - manage (multiple) dispenser diaries to maximise appointment potential. To make appointments, maximising diary opportunities - reviewing future booked appointments. Confirmation of appointments with customers and ensuring that their attendance is supported. Liaise with Hearing Aid Dispenser colleagues to ensure that the diary is managed in an effective way.
Administration - to maintain confidential and accurate customer records using our IT software. To comply with GDPR regulations. Maintain accurate reporting information, e.g. for stock. General administration duties.
Sales - take the initiative to promote the Wellness programme, sell accessories and care plans by positively influencing and persuading customers.
Customer Care - Put premium customer care at the forefront of everything you do, providing premium brand service to customers and prospects “before they even walk through the door”. This includes prompt answering of calls, building rapport warmly and professionally.
Presentation of branch and self - Ensure that the branch is presented to brand standards - this includes presentation of branch literature and cleaning to a hygienic standard
We are looking for
- A strong influencer who enjoys working with people and has a friendly, persuasive approach that will lead to delivering results.
A motivated, reasonably competitive self-starter who is naturally ambitious to achieve targets.
A logical and systematic approach combined with an ability to use own initiative in changing and challenging situations.
A friendly communicator, who is enthusiastic and approachable.
Excellent customer service skills
We look forward to hearing from you.
(Please note the role of Patient Coordinator is known as Branch Coordinator internally)
Hidden Hearing is owned by Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. With over 50 years of hearing healthcare experience, Hidden Hearing has evolved to become the UK's largest, expert providers of specialist hearing healthcare in the private sector. We currently employ over 550 people including around 200 fully qualified Hearing Aid Dispensers and operating from over 70 Hearing Centres nationwide. We help over 30,000 clients each year and conduct over 100,000 hearing examinations, either in our centres, visiting sites or during homecare visits.
We look after our staff too. In 2005, Hidden Hearing became the first dedicated hearing retailer to be recognised as an Investor In People, and we were re-accredited with a silver award in 2017 and again in 2020 following independent assessments. By encouraging our employees to be actively involved in the company, and developed to their full potential we can pass on these benefits to our customers.
At Hidden Hearing, we are also committed to fostering an environment that is diverse and inclusive. We treat our employees with dignity and respect and ask our employees do the same with colleagues and customers.
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