Applications Specialist
6 days ago
Job Ref
REUR0002
City:
Northampton
Department
IT
Salary
Status
Full Time
Type
Permanent
**More details**:
The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for an Applications Specialist (Transport Management System) in Northampton.
The position will provide second line support for Yusen’s regional strategic Transport Management System Carlo. They will be dealing with requests/incidents across a pan-European customer/user base and managing through to a conclusion.
Key responsibilities:
1. Support
a. Provide technical support to internal customers. Become the Super User but within an IT environment
b. Incident and problem management
c. Adhere to incident management controls, tools and SLA’s
2. Solution Design
a. Evaluate internal customer needs and requirements
b. Present proposed options
c. Propose system configuration to meet requirements and agree functional specifications
3. Configuration
a. Configure relevant systems to meet agreed requirements and specifications
b. Test solutions and present to UAT
4. Project Management
a. Provide necessary project controls to deliver the solution, using Yusen PM tools
b. Liaison and management of external parties where required
c. Manage project budgets
5. Training
a. Provide appropriate training and materials for delivered solutions
Key responsibilities:
- Experience of working in a 3PL/4PL operational environment OR demonstrable experience of working with Transport Management Systems in an IT environment
- Skilled in the production of scope and functional specification documents
- Experienced in running small projects with a good understanding of project management principles
- Commercial awareness and able to provide input to the production of cost/benefit analysis
- Excellent inter-personal skills - able to build a rapport at any level
- Able to learn new systems quickly
- At ease working under pressure to cost and time deadlines
- Flexible and proactive approach
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