Business Operations Coach

2 weeks ago


Salford Quays, United Kingdom Bupa Full time

Business Operations Coach **Job Description**: **Business Operations Coach** **Bupa Place (Salford Quays, M50 3SP)** **Permanent, Full time** **Salary is from £27,000 per annum.** **Hybrid working available when not supporting or delivering training.** **We make health happen.** We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all. We take immense pride in our work, working together with determination and focus. Delivering care that our 3 million customers can count on, from experts they trust. **What you'll be doing**: As Business Operations Coach you will support the operations teams to enhance overall performance and customer outcomes as well as identifying training needs and coaching solutions. **How you'll help us make health happen**: - Work in partnership with key stakeholders and line managers to identify training and coaching needs for individuals and the team. - Recommend solutions to deliver the needs identified and deliver in a structured timetable of activates evidencing key objectives. - Deliver training and coaching interventions by a variety of medium including Classroom, Team meetings, Facilitation, and one to one Coaching - Support teams with both telephony, webchat and customer service skills and regulatory requirements by way of "on job" accompaniments, giving feedback in verbal and written format - Deliver Sales Operations Training Inductions for new starters as required. - Produce evaluation activity, recommend solutions for improvement and implement for the area overall. **What you'll bring** - Previous experience in a coaching/mentoring essential. - Excellent verbal and written communication skills - Training/Facilitation Skills preferable - Excellent interpersonal skills - Proven track record in a Sales or Customer Service environment - Good Understanding of T&C policies - Experienced in ‘tough' conversations focused on driving individuals' performance. **Benefits** Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: - 25 days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance as a benefit in kind - An enhanced pension plan and life insurance - Onsite gyms or local discounts where no onsite gym available - Various other benefits and online discounts. **Why Bupa?** We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Call Centre Locations: Bupa Place Gym membership, Employee mentoring programme, Free flu jabs, Referral programme, Health & wellbeing programme, Financial planning services, Discounted or free food, Additional leave, Paid volunteer time, Company pension, Private medical insurance, Cycle to work scheme, Private dental insurance



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