Parts Advisor Telesales

Overview:
**Location: Chester Parts Deeside or Liverpool Vauxhall**

**Contract: Permanent, full-time**

**Working hours: Monday to Friday 08:00-17:00**

**Salary: OTE up to £30,300**(including basic of £25,000 to £27,000 depending on experience)

Join Lookers growing Parts team as a Parts Telesales Advisor and kick-start your career today. This is the perfect opportunity for a real self-starter who is motivated by results to establish themselves in our fast-paced and successful company. This role can be based in Chester or Liverpool.

Our Parts Telesales Advisors are rewarded with a generous basic salary and bonus, with OTE of up to £30,300 per annum, and a market leading benefits package including a generous annual leave allowance that increases with length of service and access to our health and wellbeing platform Smart Health. Reporting directly to our Parts Manager, you will quickly become a key member of our Parts family with the full support of your colleagues.

Working in this critical role, our Parts Telesales Advisors are key to our Parts hub. They are the first point of contact for our customers over the telephone so it’s vital you provide a welcoming experience. We receive around 500 calls per day enquiring about vehicle parts and accessories, therefore we require someone who can cope with a high workload.

**Responsibilities**
- Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted
- Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems
- Ensuring that the Brand image and levels of customer service within the department is in line with company standards
- Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the supervisor
- Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times

**Qualifications / Experience**

You’ll be a real go-getter with heaps of industry knowledge and demonstrable sales experience. We need someone who has automotive product expertise as well as a good technical understanding of automotive maintenance. Previous experience working as a Parts Telesales Representative for a dealership is preferred but not essential.

You must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders. You will be commercially astute, and a real results driven individual.

**About Us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.