Complaints Manager

1 week ago


Dartford, United Kingdom Morgan Sindall Property Services Full time

**We’re currently looking to recruit a Complaints Manager to join our team in Dartford.**

**About the Role**

Joining us as a Complaints Manager, you’ll have overall responsibility for the management and administrative compliancy of our Moran Sindall Integration System (MSi), monitoring and actively managing the day-to-day service delivery, ensuing all cases aremanaged within overall time, cost and budget constraints.

You’ll support the Scheduling Team, provide training when required whilst ensuring full case management reporting is achieved and provided to the Partnership / Project Manager as and when required.

**About You**

Strong IT skills with both Microsoft Office packages and database management are required along with the ability to engage with large clients confidently.

**Benefits**

26 days holiday plus bank holidays, personal health insurance, pension plan, accident cover, life assurance, company car or car allowance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme and extensivewellbeing benefits.

**About Us**

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include,responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
- Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success._
- **MSPS are proud to support the resettlement of armed forces personnel.**_


  • Complaints Manager

    2 weeks ago


    Dartford, United Kingdom Morgan Sindall Property Services Full time

    Permanent, Full Time (40 hours per week) We’re currently looking to recruit a Complaints Manager to join our team in Dartford. About the Role Joining us as a Complaints Manager, you’ll have overall responsibility for the management and administrative compliancy of our Moran Sindall Integration System (MSi), monitoring and actively managing the...

  • Complaints Officer

    8 hours ago


    Dartford, United Kingdom Dartford and Gravesham NHS Trust Full time

    **1 year fixed term contract or secondment opportunity.** We are looking for someone who is personable and who has the ability to adapt and accommodate change. They must be able to self motivate and work as part of a team. You must have excellent communication skills, both verbal and written, and be able to write a complaint response letter to be signed at...


  • Dartford, United Kingdom Moat Homes Full time

    **What does a Complaints Officer do?** You’ll provide an efficient, effective and proactive service, working collaboratively with other teams around the business ensuring that all complaints are considered from both a customer and corporate perspective. This will include: - Undertaking root cause analysis on complaints received and ensure that lessons...


  • Dartford, United Kingdom Quilter Full time

    Fixed Term Contract Duration - 9 Months About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £134.8 billion in customer investments (as of September 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset...


  • Dartford, United Kingdom Morgan Sindall Property Services Full time

    Permanent - Full Time Fixed Term - Full Time We currently have two opportunities (Permanent & Fixed Term) for a Customer Service Complaints Handler to join our team in Dartford. About the Role Joining our team, you’ll deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse...


  • Dartford, United Kingdom Premier Work Support Full time

    Premier Work Support are pleased to be partnering with a luxury retail ecommerce and retail business, who are looking for a permanent **Customer Service Manager** to be based in Dartford. The purpose of the role is to provide an efficient and effective Customer and Technical Support services stakeholders. - Customer Complaints - bring these to a...

  • Resolutions Manager

    4 days ago


    Dartford, United Kingdom Moat Homes Full time

    Resolutions ManagerRole Title: Resolutions Manager Hours: 35 hours per week MondayFridaySalary: 47909 - 59886 (salary dependent on experience)Contract: PermanentLocation: Dartford / AgileWere committed to delivering a fair transparent and customer-focused complaints service one that listens learns and drives continuous improvement across our organisation.As...

  • Resolutions Manager

    19 hours ago


    Dartford, Kent, United Kingdom Moat Homes Full time £60,000 - £75,000 per year

    Role Title:Resolutions ManagerHours:35 hours per week, Monday–FridaySalary:£47,909 - £59,886 (salary dependent on experience)Contract:PermanentLocation:Dartford / AgileWe're committed to delivering a fair, transparent, and customer-focused complaints service one that listens, learns, and drives continuous improvement across our organisation.As our...


  • Dartford, United Kingdom Howells Solutions Full time

    **Customer Service Manager -Social Housing Repairs & Maintenance** **Dartford** **Permanent, full time position** **£35k-£36k** Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team in Kent. This is a full time, permanent role, ideal for...


  • Dartford, United Kingdom Howells Solutions Full time

    **Customer Service Manager -Social Housing Repairs & Maintenance** **North Kent Based** **Permanent, full time position** **£32-38k** Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team in Kent. This is a full time, permanent role, ideal for...