Control Room Operator

Are you an effective communicator with excellent prioritisation skills? Want to work in a role which is crucial to providing essential services to 2.8 million customers? If so, we have a great opportunity for you to join our team

?

**The role**

The control room, which is based at Claverton Down, is the nerve centre of the operational business and has responsibility for remotely monitoring all Wessex Water sites 24 hours a day, while also providing excellent service to customers, both internal and external.

?

We currently have a vacancy for an enthusiastic, motivated and focussed individual to join our team of dedicated control room operators, in a drive to deliver excellent service through effective alarm and incident management, ensuring all expectations and standards are met and exceeded.

?

In this position, you will be working to a rotating shift pattern between the hours of 06:00 and 00:30, Monday to Sunday, plus periodic 24-hour standby requirement. Shifts range from 9-12hrs. Annual leave is incorporated within the shift pattern with regular fixed breaks, consisting of two eight day breaks in each six week period.

?

Responsibilities will include:

- Monitoring, analysing and scheduling telemetry alarms in a busy and high-pressure environment, ensuring 24/7 service is maintained
- Working closely with the Regional Operations Controller to support critical control room functions
- Liaising with emergency services, regulatory bodies, local authorities and a wide range of operational management and staff
- Enacting backup processes and liaising with IT during critical system issues
- Working with Operations and IT in pursuit of alarm optimisation, which requires an in-depth understanding of our telemetry systems
- Troubleshooting a wide range of ad hoc requests, operational activities, and emergency issues
- Liaising with customers, expectation management and managing customer incidents
- Planning and organising all tasks to maintain regulatory compliance, reduce risk and cost, and obtain maximum efficiency.

?

**What do I need?**

You will have an inquisitive nature and natural ability for logical thinking and problem solving. You will need to efficiently assess any situation and make a clear, decisive judgment on the solution, giving clear direction to all parties on progress and outcome.

?

Excellent team and multi-tasking skills are key to this role, as is the ability to effectively resolve issues. You should be self-motivated and able to work on your own initiative.

To ensure our customers receive the best possible service from us, communication skills are vital, as is a passion for delivering outstanding service.

Strict SLAs form part of control room activities, so the ability to follow procedures and attention to detail will underpin everything you do.

?

If you have the aptitude and approach to effectively problem solve under pressure, we’ll ensure you get all the training you need to confidently adapt your skills to the role.

?

**Benefits for you**
- Pension - up to 20% combined contribution
- 25 days’ holiday rising to 28 with length of service
- Life assurance (four times your salary)
- Cashback and discounts from over 1,200 retailers
- Paid volunteering day
- Enhanced maternity leave
- Health and wellbeing programme
- Support from mental health first aiders

**What will you get from us?**

Our people tell us Wessex Water is a great place to work, and they stay with us We are proud of how we support development and career progression. We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer. Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.

**_Sound interesting? Please click APPLY to progress to the next step._