Head Dental Receptionist
16 hours ago
We are a well-established, modern dental practice in Hale, Altrincham, dedicated to providing exceptional patient care in a friendly and professional environment.
We are seeking a highly motivated, experienced and organized Lead Dental Receptionist to join our team. You will be the first point of contact for patients, responsible for greeting them, managing appointments, handling insurance inquiries, and maintaining a welcoming atmosphere.
**Responsibilities**:
- Be responsible for leading a dedicated team of receptionists in delivering a first class patient experience as well as supporting the Practice Manager in delivering KPI targets.
- Greet patients and answer phones with a warm and professional demeanour.
- Schedule and manage patient appointments using our practice management system.
- Verify insurance eligibility and handle insurance claims.
- Process payments and maintain accurate financial records.
- Handle patient inquiries and concerns in a helpful and efficient manner.
- Maintain a clean and organized reception area.
- Assist with other administrative tasks as needed.
Qualifications:
- Previous experience in a dental office setting is essential preferably in a lead role.
- Strong customer service skills and the ability to interact with patients professionally.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office Suite and dental practice management software.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of dental insurance and billing procedures is a plus.
**Benefits**:
- Competitive salary and benefits package.
- Opportunity to work in a positive and supportive team environment.
- Opportunities for professional development and advancement.
- Free local parking available
Pay: £14.50-£15.00 per hour
Expected hours: 40.5 per week
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
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