Business Support Assistant
2 weeks ago
**Business Support Assistant**:
Our team in **Swansea** currently has an opening for a **Business Support Assistant**
**YOUR ROLE & RESPONSIBILITIES**:
This is a key office-based support role, with a strong administrative bias, responsible for providing assistance across the depot, which will involve:
Receipt and processing of customer orders, as well as documenting all relevant information and undertaking general administration duties
Regular customer communication in relation to delivery lead times and other information requested, whilst also effectively handling and processing day to day enquiries
Liaising with our sales team to help maximize potential sales opportunities, whilst also logging and processing any Customer Complaints, including assisting in investigations
Assisting in the stock control function and liaising with Brenntag sites and suppliers both nationally and internationally
**YOUR PROFILE**:
A confident and professional telephone manner, along with a strong customer focus and experience of dealing with customer complaints.
Accurate data entry/order processing skills and a good all-round level of PC literacy, coupled with the ability to learn new systems
A diligent and highly organised approach, coupled with plenty of initiative and a passion for delivering a superior level of customer service.
Good relationship building skills, plus the ability to work as part of a team and independently.
GCSE A-C grade (or equivalent) English and Maths essential.
Experience of a customer service role preferable.
**INTERESTED?**:
0113 3879 351
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