Executive Host Receptionist

**Job ref: 28574**

**Executive Host Receptionist - Derby**

**Salary: £25000.00**

**Weekly hours: 37.5h (Monday to Friday - Shift times between 07:00 - 22:00**

**Location - Victory Road, Derby and Duffield, Derby**
- Hospitality Experience is essential
- Silver Service Experience is preferred

**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements**

**Main duties**
- Work as part of a team to support the day-to-day running of the houses and conference facilities
- Provide a VIP hosting and hospitality service
- Develop effective relationships with external customers
- Fully understand and comply with client strategy, policies and procedures
- Support Emergency Procedures as necessary
- Flexibility in working hours, including travelling between locations, evening working with some overnight stays
- Provide a VIP Concierge Service, including “Meet and Greet” and Reception duties
- Develop effective working relationships with external customers and client personnel at all levels of the Organisation.
- Manage Visits Diary
- Manage all logistics in support of Customer Visits
- Respond to Customer requests, eg. change in travel arrangements etc
- Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
- Co-ordinate Guest Wi-Fi
- Co-ordinate Catering requirements
- Co-ordinate Conference Room configurations
- Ensure high standard of cleaning and maintenance requirements are met and issues escalated as necessary
- Monitor usage of Centre

**Person Specification**
- Strong professional image
- Ability to remain calm and composed under pressure
- Customer focussed - always putting the Customer at the forefront of everything you do.
- Ability to communicate effectively with Customers and personnel at all levels of the Organisation
- Approachability and flexibility
- Interpersonal Savvy
- Cultural Awareness
- General Business Awareness
- Organisational and Time Management Skills
- Ability to Problem Solve and escalate when necessary
- Extensive hospitality experience including silver service
- Customer orientated approach with a high attention to detail
- Knowledge and operational experience of Microsoft Office software
- Desire to continually improve and self develop