Executive Host

JLL supports the Whole You, personally and professionally.
Executive Host
**Based - Derby, Across two locations**: Duffield Bank House - Duffield and Flight Operations Centre, East Midlands Airport
Hours - 40hrs (Monday to Friday)
**What this job involves**:
As an Executive Host at JLL, you'll be the vital first point of contact for our client Rolls-Royce and colleagues, ensuring seamless communication across our organisation. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution as the voice of JLL will directly impact our clients' experience and our collective success. You'll work in a collaborative environment where we embrace innovative ways of working and support each other's wellbeing.
**What your day-to-day will look like**:
Work as part of a small team of Executive Hosts to support the day to day running of the House and/or Facility including extensive formal & kitchen gardens and the conference facilities
Whist at the Flight Operations Centre, the role requires facility supervision of a working aircraft hangar and conference facility, following and managing airport security procedures, whilst supporting the day-to-day operations
Flexibility in working hours, including travelling between locations, evening working with some overnight stays
Drive a working Health and Safety culture
Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
Be adaptable to a changeable environment and able to operate on a flexible rota system
Ability to host high profile customers with discretion and 5-star excellence
Manage all logistics in support of Customer Visits
Administration duties - calendar booking management, statistics
Fully understand and comply with client strategy, policies and procedures
Provide a VIP Concierge Service, including “Meet and Greet”
Develop effective professional working relationships with client personnel at all levels of the Organisation
Develop effective professional relationships with home and international customers
Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
Undertake mandatory training courses relevant to the role
Shifts may require to a fulfil a Duty Manager role, in the absence of Management, to ensure the safety of the guests and business continuity
Support Emergency Procedures as necessary, leading when required in line with pre-existing company policies at relevant sites
**Experience Required**:
Extensive hospitality / customer service experience is essential
Customer focused - always putting the Customer at the forefront of everything you do
Building Management and Emergency Response knowledge
Ability to remain calm and composed under pressure
Ability to communicate effectively with Customers and personnel at all levels of the Organisation
Cultural Awareness
Organisational and Time Management Skills
Ability to Problem Solve and escalate when necessary
Customer orientated approach with a high attention to detail
Knowledge and operational experience of Microsoft Office software
Desire to continually improve and self-develop
At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Executive Host in Derby.
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Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.