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Oak Tree Mobility Ltd, has the leading position in the supply of rise and recline chairs and adjustable beds into the elderly and disability market via a large direct sales force operating throughout the UK. Since 2017, the company has also been selling bath lifts. This role is based in Bristol - United Kingdom, and will be a fully remote role **Key roles & Responsibilities**: - To prioritise doing the things that will make the biggest difference to our customers - Supporting the Head of Engineering in building and maintaining positive relationships with our 3rd Party logistics (3PL) partners - Arrange, coordinate, and communicate all deliveries using our own in-house vehicles and/ or 3rd party logistic providers, couriers etc to ensure orders are delivered on time and in full - Provide drivers & engineers with clear and concise delivery instructions. - Ensure that orders are complete prior to dispatch. - Maximise vehicle loads to ensure efficiencies. - Liaise with customers over delivery/engineer dates, requirements, constraints etc. - Close liaison/ communication with the Customer Services Team to ensure accurate order completion. - Accurate completion of "Vehicle Manifests" and overview of vehicle dispatch. - Use internal IT Systems, Spreadsheets and 3PL Portals to measure and manage Service Level Agreements (SLAs) with our partners. To ensure that our customers receive: The Right Product; Right Place; Right Time - To ensure all weekly MI Data is submitted on time - Ensuring that stock from cancelled orders flows back to our Avonmouth Facility from our 3PD locations in a manageable, timely and cost-effective manner - Close liaison with The Customer Service Team & 3rd party suppliers in identifying friction points for our customers. Ensuring that action is taken to address any shortcomings - To process all administrative duties efficiently and accurately within remit against daily/ weekly and monthly cut offs - To seek/ identify and implement continuous improvements in Logistics functions and processes - Actively participate and co-operate with the company in providing a Safe and Healthy working environment - Any reasonable ad hoc duties as business needs arise **Requirements**: - Strong organisational and planning skills. - Computer literacy with experience of MS Office packages - Previous experience in administration of capacity planning and stock movements - Natural ability to communicate with internal and external business stakeholders - Flexible attitude to support changing business objectives in a fast-paced environment **Desirable but not essential**: - Experience of Inventory management systems - Experience of managing relationships and SLAs agreements with 3rd Party Logistics partners **Benefits** To attract the right individual, we are offering a competitive salary Other benefits we have to offer is listed below - Free Onsite Parking. - Pension scheme. - 28 Days holiday. - Opportunity for career progression. - Limited private health coverage. - Overtime offered. - Quarterly company parties. - No weekend hours. Travel is not expected to be a frequent requirement and would be claimed via monthly expenses if and when necessary
