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Housing and Wellbeing Assistant

2 weeks ago

Sheffield, United Kingdom Great Places Housing Group Full time

**Housing and Wellbeing Assistant**

**Salary**: £23,196 pro-rata

**Job Type**: Part Time
Location: St Wilfrid's Place - Sheffield
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

**What you'll be doing**
- You will provide assistance or guidance to our customers; supporting them to fulfil the terms of their occupancy agreement and proactively following procedures when this is not the case;
- You will encourage feedback from customers, recording and responding to any complaints and compliments;
- You will proactively raise any concerns about any customer(s) welfare in accordance with the relevant Local Authority policies and procedures, and the Great Places internal process;
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures;
- You will take appropriate immediate action in emergency situations; contacting the emergency services and promptly informing the on call manager with full details and further action as required;
- You will actively ensure the security of the building, monitoring CCTV for the purpose of security and safety
- You will identify and report communal repairs and log these through the appropriate channels;
- You will follow financial procedures and take responsibility for all monies held and received;
**What you'll need**
- Qualified to minimum level 2 in English and Maths
- Evidence of IT skills
- Experience of providing a customer facing, front line service in a busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.

**WHAT WE WILL GIVE YOU IN RETURN FOR YOUR HARD WORK AND COMMITMENT**
- Pension |DC Scheme (up to 10% contribution from both colleague and Great Places)
- WPA |Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
- The Market Place |high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Annual Leave |Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
- Sharing Greatness | Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

REF-206094