Office Assistant

**Overview**
This is a split role which will work closely alongside the Customer Service Specialist and Office Manager to help manage the workload in the office. Primarily this entry level position will be to assist with customer service enquiries and returns but you will also be expected to help around the office with some HR and administrative duties. You will be fully trained in each task.

You will be the first point of contact for all of our customers here at Go Thrift. The first friendly voice of our business will be yours, and you will thrive in catering to every customer's individual needs and expectations. No request will appear too big (or small) and you will ensure that every customer ends their shopping experience with a positive outlook on Go Thrift as a whole. Sure, mistakes happen, but it will be down to you to get that customer back on our side and let them know how good we really are at what we do. A positive sunny disposition is a must, as your role will consist of lots of customer interaction. Each day, we received hundreds of messages, all direct from a customer or potential customer.

Administrative duties may include data input, working in google sheets and taking/typing up meeting notes. You will also be expected to keep aspects of the role confidential.

Ideally you will have some time management skills to be able to balance your daily workload, & excellent communication skills with a good level of written vocabulary. You will be representing the entire company, therefore your grammar, spelling and tone of voice must be excellent.

You will report directly to the Office Manager.

**Duties**
- Help manage the e-desk inbox and respond to customer messages and enquiries in a professional and timely manner
- Deal with customer complaints in a calm and helpful manner with a positive attitude and drive to turn the situation around
- Support customers with previous order enquiries and return requests
- Monitor eBay and Trustpilot reviews, responding and appealing to these where appropriate
- Monitor eBay and Paypal cases daily, working closely with the customer and platform to resolve in our favour where appropriate
- Liaising with the dispatch department on a frequent basis throughout the working day to resolve customer issues/cancellations/address changes etc
- Answer customer queries regarding listings, which will include locating and and picking stock from the warehouse (ladder climbing will be required, full training given)
- Ensure that all work carried out is completed to a very high standard, meeting customer and business expectations at all times
- Manage the returns on a daily basis
- Help the Office Manager with additional administrative tasks as and when required

**Skills**
- Organisational skills with the ability to prioritise tasks effectively.
- Attention to detail for accurate data entry.
- Communication skills, both written and verbal, with a focus on professionalism.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Discretion

Salary - National Minimum Wage.

Hours - Monday-Friday 9:30-5:30 (37.5hrs per week)

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 16/12/2024
Expected start date: 06/01/2025