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Warden

2 weeks ago

Boston Spa, United Kingdom Residential Management Group Ltd Full time

**Warden**

**Location: Boston Spa, Wetherby, LS23 6DT**

**Part Time 15 hours per week. Monday - Friday 3 hours per day (times to be agreed)**

**£7500 per annum**

Residential Management Group is a large, established, market leading property management company and we are recruiting a Warden to develop, deliver and co-ordinate services to our Leaseholders living at an over 55s independent living development. Maintainand develop quality support services in line with policies, procedures and good practice.

**Key Responsibilities of the Warden**:

- Welcome new residents into their homes and explaining facilities to their dwelling, especially the alarm call system and the community generally
- Monitor quality of services provided to customers by other Group companies and others.
- Ensure all administration is up to date on a daily basis, including handover notes to the Response Centre.
- Prepare records detailing the needs of the residents and details of their medical condition where relevant and facilitate any support required.
- Make regular contact with residents and visit those residents who have requested to be visited or where appropriate
- Maintaining a daily log of significant events and activities on the scheme generally and specifically to the health and welfare of residents
- Maintaining essential records on each resident such as relatives health GP etc
- Undertaking necessary system checks in line with established procedures, in particular the alarm call system.
- Liaising with statutory services and voluntary organisations providing services and support for the elderly and calling in support services as required
- Providing help, comfort and general assistance to residents in the case of accidents or illness until support from relatives/statutory services are available.
- Providing general neighbourly assistance to the extent reasonably necessary and agreed by the Client and Property Manager.
- Encourage, promote and assist residents to develop and maintain social activities in the wider community.
- Carry out risk assessments and other Health and Safety monitoring ensuring Group Health and Safety procedures are adhered to and any Health & Safety issues escalated to the Property Manager.
- Carry out regular estate walkabouts with associated paperwork and all repairs, defects, health & safety issues reported to the Property Manager
- To escalate any Service Charge issues to the Property Manager and Finance Team to assist in ensuring that appropriate and correct service charges are applied to customers for services received.
- Liaise with the Property Manager, Contractors and Customer Service Team regarding repairs and maintenance and any other issues that affect the smooth running of the scheme.
- Ensure the cleanliness and excellent presentation of the development
- Supervise the maintenance of grounds and gardens
- Answering and responding to calls on the emergency call system and bringing in emergency services as required

**Skills & Experience Required**:

- Excellent customer service skills
- Administration experience and competent IT user
- Experience caring for the elderly would be beneficial

**Benefits**
- 25 days holiday plus bank holidays pro rata
- Never work your birthday
- Exclusive savings on travel, shopping, restaurants, supermarkets, fitness, fashion and electronics through our benefits portal.
- Free onsite parking
- Generous pension scheme, matched up to 6%
- Life assurance (4 x annual salary)
- Free eye tests
- Cycle to work scheme
- Two paid volunteer days per year
- Employee loans
- Employee Assistance Programme - access to free confidential advice on matters important to you
- Paid Refer a Friend Scheme - earn up to £1000