Send Passenger Assistant

Are you passionate about supporting your local community? Do you enjoy engaging with new people and driven by supporting others? If so, then this might be the role for you.

We have a fantastic opportunity for a **SEND Passenger Assistant/**Drivers** to join our Healthcare transportation team based in **Leicestershire.**

We have expanded our community service support and created a new division within our already established patient transport business and we are delivering care in the community by transporting Special Educational and Disability Needs (SEND) transport for children to and from healthcare facilities; ie schools and other learning hubs to repatriation and travel to specialist education centres.

Your role will be hugely rewarding, albeit challenging, however we can offer you the opportunity to become an invaluable colleague very quickly within our team.

**Key Responsibilities**
- Assist children with special educational needs during transport to ensure their safety and well-being.
- Driving carefully and considerately to safely drive children to and from their place of education using our vehicles.
- Support children in boarding and alighting from the vehicle, providing any necessary physical assistance.
- Maintain a calm and positive environment during transport, addressing any behavioural or emotional needs that may arise.
- Communicate effectively with parents, caregivers, and school staff regarding transportation arrangements.
- Ensure all safety EMED protocols are followed, including the use of seat belts and appropriate seating arrangements.
- Familiar with the safeguarding policies.
- Report any incidents or concerns promptly to your line Manager/Operations Manager.
- Assist in maintaining cleanliness of the vehicle.

**Hours**
- Monday - Friday, term time only (38 weeks per year) - split shifts
- Example of split shifts (these can vary depending on travel time) - 07:45-09:45 and 15:15-17:15
- No weekend work

**What benefits can you expect?**
- Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards_._
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (_through an internal campaign in Autumn/Winter)_

**Do you have what it takes? A great SEND Passenger Assistant will be required to;**
- You will need a full UK driving licence with no more than three penalty points, held for more than 3 years
- Pass a DVLA D4 Medical.
- Obtain and hold a PHV Licence
- Deliver excellent customer service
- Display a calm, considerate and careful driver behaviour.
- Be an effective and confident communicator
- Naturally demonstrate team collaboration
- A Leicestershire taxi licence is desirable, but we can help you to obtain this
- Due to taxi licencing reasons, you must not have have been outside for more than 3 months (in one period) since your 10th birthday

**Our Values**

**C**ollaborative - We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
**A**gile - We listen, learn and adapt to improve the business, each other, and ourselves.
**R**eliable - We do what we say we will do, we take responsibility and we behave with integrity.
**E**mpowered - We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secur