Passenger Assistant

2 weeks ago

Leicester, United Kingdom Leicester City Council Full time

**Job details**:
Job reference

REQ6367

Date posted

09/10/2025

Application closing date

16/10/2025

Location

Various locations across Leicester City

Salary

£11,628 per year

Package

Blank

Contractual hours

20

Basis

Part time

Job category/type

City Services

Attachments

Job Specification.pdf

**Passenger Assistant**:
Job description

Part Time / 20 Hours Per Week / Term Time / Permanent

Join us to play a key role in ensuring children and vulnerable adults’ well-being is at the heart of the work we do.

Starting the day at the depot you’ll join the driver to collect passengers, and work with the family to assist them onto the vehicle and secure them with a seat belt. If a passenger is in wheelchair, then you’ll secure this with clamps. On arrival at each destination, you’ll hand over vulnerable passengers to a responsible adult. You’ll support both vulnerable young people and adults whilst they are driven between home, schools, and day centres. You’ll ensure their personal well-being in a safe and appropriate manner - making their daily journey a comfortable one.

Creating a real relationship with the passengers you’ll be a key link between the schools and parents. Getting to know the passengers you’ll provide crucial support, and find real reward in caring for individuals. An effective communicator, you’ll be able to work with members of the public across all ages. Having a caring attitude, you’ll be sensitive to the needs of vulnerable people and their needs.

You’ll work from Monday to Friday 07:30-09:30 and 14:30-16:30 to complete both pickups and drop offs. This is term time only, 38 weeks a year and you’ll be expected to take annual leave during the school holidays. Based at Sulgrave Road, you’ll travel across the city.

**What we can offer you**

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll have the opportunity to membership of the Local Government Pension Scheme. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains.

**Join us**

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.

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