Tenancy Support Worker

2 weeks ago

Derby, United Kingdom Futures Housing Group Full time

**IMPROVING FUTURES**

Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver ‘Great Places’, Great Services’, and ‘Great Tomorrows’?

We're on the hunt for a full time Tenancy Support Worker to join our Tenancy Support and Employability Team delivering our vision ‘To provide a bespoke package of support for customers designed to assist and teach financial capability, life skills and the competencies necessary to adhere to tenancy conditions and contribute positively to their neighbourhood and community’.

You’ll be working in an agile way across our customer base within the East Midlands, supporting our customers where best meets their needs.

Your knowledge of debt negotiation, coaching skills & passion to make a real difference are just what’s needed when putting our customers at the heart of everything we do.

You’ll be visiting our customers in their homes, so a driving licence and access to a vehicle is essential for this role.

You’ll thrive on variety, showcasing your relationship building skills by visiting customers, liaising with other agencies & building SMART action plans.

Your organisation skills are going to be a real benefit in this role as you’ll be managing a heavy workload, keeping up to date with legislation and maintaining accurate records along the way.

**A few key points from our role profile**
- Liaise with other agencies to help customers to achieve their goals defined in their SMART action plan.
- Support customers in debt negotiation or carry out the negotiations on the customers behalf where required.
- Build and maintain effective working relationships with customers, internal and external partners to develop a seamless approach to customer service.
- Keep up to date with benefit and legislative changes that impact our partners and customers and communicate and respond to the changes effectively.
- Maintain accurate records on the Orchard/CRM system and ensure all GDPR processes are adhered to with regards sharing of information where necessary.

**Futures who?**

We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.

**What we’ll do for you**

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

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