Receptionist - Stirling

2 weeks ago

Stirling, United Kingdom Office Angels Full time

The role - Receptionist/Facilities Coordinator
Location - Stirling City Centre (on-site parking)
Hours - Full-time
Salary - £25K

Office Angels areseeking a Receptionist to be based in our clients modern and prestigious property based in one of the business parks near Stirling City Centre. There is on-site parking available, but the centre is easily accessible by public transport.

You will be the first point of contact for visitors to the building and will handle the flow of people through the building, ensure all Health & Safety standards are adhered to and deliver excellent customer service to both visitors and tenants.

There is an element to IT & Telecoms involved with this role and therefore it would be advantageous to be comfortable with technology.

**Duties will include -**
- Greeting, welcoming, directing visitors.
- Carrying out sales tours to prospective clients.
- Providing client networking opportunities such as client breakfasts / drinks evenings every other month.
- Ensuring onboarding of new clients is seamless.
- Carry out regular building inspections/maintenance, highlighting and actioning any defects quickly and promptly as and when discovered.
- Ensuring Service Co-coordinators are maximising service support opportunities to your client base.
- Actively generate new sales leads.
- Chasing up all prospects / agents after viewings have taken place.
- Providing a weekly reports on occupancy and income.
- Actively promoting the centre and seeking opportunities to. increase revenue via office income or meeting room facilities.
- Conducting client rent reviews and office agreement renewals.
- Ensuring all keys given out to personnel / clients are accounted for
- Responsible for activating / de-activating alarm each day or ensuring another employee in position of responsibility will carry out task in your absence.
- Creating weekly occupation figures in Excel spreadsheet
- Monthly invoicing.
- Ensuring new company has been given appropriate client / Health & Safety manuals and is aware of fire exits and fire assembly points.
- To ensure all staff are trained to the standard requires & to carry out annual staff appraisals.
- Ensuring client telephone / IT requirements are known and set up prior to new client occupation
- Troubleshooting any telephone problems / faults. First point of contact for any client internet problems.
**Skills Required -**:

- Understand the Health & Safety procedures and set an example to other staff members
- Have previous management or facilities experience
- Confidence carrying out B2B sales
- Have an excellent telephone manner in addition to being articulate and courteous
- Provide a friendly welcome and create an excellent impression of the client's organisation
- Ability to manage staff & contractors when on site and build relationships with others.
- Have the ability tomulti-task and be flexible in approach to daily duties
- IT skills i.e. Windows, Excel, Outlook & PowerPoint

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Victoria McEwan

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