Retention Campaign Consultant

**Job Title**:Retention Campaign Consultant
**Contract Type**: Permanent, full time, part time, job share
**Salary Range**:£32,000 - £35,000 Depending on experience
**Location**:Bournemouth, hybrid, #smartworking

As a Retention Campaign Consultant, you will support the Senior Retention Consultant with the retention strategy and participate actively in the delivery of an innovative and effective customer and retention strategy by leveraging all available insights including consumer, media and competitive landscape.

**Main Responsibilities as Retention Campaign Consultant**:

- Support the Senior Retention Manager in the development of the annual existing customer management plan to achieve business objectives and financial targets.
- Drive the implementation of the marketing activity plans in line with the agreed strategy and within the agreed budget.
- Designing and implementing customer programmes, triggered across the lifecycle of a customer journey.
- Work closely with the analytics team on requirements for customer insight and data to drive effective brand engagement, retention and cross sell/upsell.
- Responsible for ensuring that all marketing activity is produced within brand guidelines and satisfies all regulatory criteria, TCF Compliance requirements and adhere to sign off processes'
- Work collaboratively with agency partners (creative, media, research) to develop and produce integrated marketing material
- Take a digital first approach to brand engagement, retention and cross sell/upsell campaign activity.

**Skills and experience you need as Retention Campaign Consultant**
- Experience in managing complex campaigns and multiple tasks simultaneously.
- Have the ability to effectively meet deadlines and manage stakeholders.
- Experience in contributing to the development of integrated marketing strategy
- Ability and experience of working collaboratively with external agencies.
- Ability to work collaboratively with internal teams to forecast, schedule and deliver marketing activity to budget
- High attention to detail.
- Strong numeracy and analytical skills to interpret key metrics and ability to analyse data and use it to inform decision making

**Here are some of the benefits you can enjoy within the Retention Campaign Consultant role based in Bournemouth**:
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, **Top Employer** status in the UK.

**Supporting your Health** - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.

**Supporting your Wealth** - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

**Supporting you at Work** - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

**Benefits for Them** - Partner Life Assurance and Critical Illness cover

**Getting Around** - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover

**Get some Tech** - Deals on various gadgets including Wearables, Tablets and Laptops.

**Supporting you back to work** - Return to work programme after maternity leave

**About Ageas**:
We’re one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the **_Race at Work Charter_** and **_Women in Finance Charter_**, a **_Stonewall_** diversity champion and a **_Disability Confident Employer_** (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing **flexible working, including full-time, part-time or job share** arrangements.
To find out more about Ageas, see About Us.

**Want to be part of a Winning Team? Come and join Ageas.