Customer Helpdesk Advisor

1 week ago


Stafford, United Kingdom JLA Full time

**Customer Helpdesk Advisor**

We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers.

If you enjoy working with internal and external customers, we would love to hear from you.

Role Summary
- Managing all inbound communications from customers and handling customer queries
- Making outbound communication to customers to progress and resolve customer requests
- Making outbound communication to customers to plan works in with them
- Ensuring all jobs are planned and engineer diaries are full
- Taking inbound and making outbound communication with engineers, handling queries relating to jobs from a planning perspective
- Making outbound communication to customers to plan works in with them
- Full training is provided
- Sociable working hours - Monday-Friday between 8:30:00-17:00

**Essential Criteria**
- Proficient level of computer skills
- Excellent customer service skills
- Good knowledge of the English language, both written and verbal
- Good geographical knowledge
- Experience of working in a customer facing role
- Experience of working in time critical roles and the ability to multi task
- 25 days holiday per year, plus bank holidays
- Life Assurance
- Access to a range of other benefits & perks
- Company pension scheme

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£23,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday



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