Customer Service Advisor

5 days ago

Stafford, United Kingdom JLA Full time

**Customer Helpdesk Advisor - Monday to Friday**

**8.30 - 5pm**

We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers.

If you enjoy working with internal and external customers, we would love to hear from you.

**Role Summary**
- Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
- Uploading to customer portals all relevant compliance certification and updating any job notes
- Liaison with customers to ensure they are kept informed on progress and managing any issues
- Review, action and update the business on the progress of customers works
- Ensure all jobs are progressed by engineers within the operating system when they have been physically completed
- Raising jobs via system and passing on to the relevant dispatching team
- Managing all inbound communications from customers and handling customer queries
- Making outbound communication to customers to progress and resolve customer requests
- Making outbound communication to customers to plan works in with them
- Full training is provided
- Sociable working hours - Monday-Friday

**Essential Criteria**
- Proficient level of computer skills
- Excellent customer service skills
- Good knowledge of the English language, both written and verbal
- Good geographical knowledge
- Experience of working in a customer facing role
- Experience of working in time critical roles and the ability to multi task
- 25 days holiday per year, plus bank holidays
- Life Assurance
- Access to a range of other benefits & perks
- Company pension scheme

**Job Types**: Full-time, Permanent

Pay: From £22,795.50 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stafford: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your notice period?

**Experience**:

- Office: 1 year (required)

Work Location: In person

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