Customer Service Advisor

2 weeks ago

Stafford, United Kingdom Arco Ltd Full time

At Arco Professional Safety Services, part of the Arco Family, we have an unrivalled reputation for being the UK's leading independent supplier of Safety Training and Respiratory Services with a core purpose to keep people safe at work.

We are looking for a Customer Support Advisor in our Safety Services Training Team that shares our core values; respect for people, hard work and enterprise.

As a Customer Support Advisor you will act as the first line of support and handle all customer contact coming into our training department, providing excellent customer experience and an exceptional customer journey.

On a day-to-day basis you will:

- Record all customer enquiries on the CRM system and update communications.
- Prioritise bookings and based on Instructor diary availability.
- Liaise with Instructors when needed.
- Proactively provide customers with updates on any delays, issues and progression of orders.
- Use own judgement to ensure first contact resolution, working with other departments to provide excellent levels of customer service.
- Co-ordinate Instructor diary, hotel and travel arrangements.
- Previous experience in a customer service role
- Strong relationship building skills
- Diary management skills
- Attention to detail
- Excellent IT skills (CRM proficient is desirable)
- A positive, can-do attitude

In return, you will get:

- Weekday hours, flexible shifts between 8AM - 5:00PM
- Flexible Home and Office Working
- A great starting salary with annual company bonuses
- Fully supported Learning and Development programmes
- 24 days’ annual leave + holiday purchase scheme
- Auto enrolment on an excellent pension and life assurance scheme
- ARCO is passionate about giving back to our community and as part of that you will receive Community Volunteering days - two days’ paid leave annually to volunteer for a project or charity that means the most to you.

If you are interested in the role, use the “apply” button below, if you’d like more information, contact

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