Reactive Maintenance Scheduler

Dalkia UK have a great opportunity for a full time, permanent Reactive Maintenance Scheduler to join our friendly team.

You will be based out of our Manchester office 2 days a week the other days working from home.

**Hours of work**
- 40 Hours Monday to Friday in a hybrid working model. You must be able to work in the Manchester office minimum of 2 days a week.

**Responsibilities**
- Provide a single point of contact for technical staff, support staff and management with regards to planning and completion of Reactive Maintenance based work orders.
- Prioritise and issue Reactive Maintenance Work Orders, assigning to appropriate resource using CAFM systems
- Follow quality assurance procedures and protocols as advised by line manager
- Raise Purchase Orders for both internal and external resources to effectively manage the workload, including subcontractors, and suppliers of materials and equipment Prioritise workload in a predetermined category as defined within the Help Desk Operating Procedures.
- Liaise with Mobile Technicians and site based Caretakers/FM’s to plan and manage workload and maintaining records accordingly.
- Ensure all records and reports are received post work completion, chasing as required and file in manner advised by Line Manager and in line with agreed procedures.
- Monitor Reactive Tasks for assigned contracts, providing update reports as directed
- Utilise the Remedial Events tracker ensuring correct input and closure of events providing reports as directed by line manager.
- Utilise dashboard reports for effective jeopardy management
- Effectively plan works to ensure SLA’s and KPI’s are met, escalating high risk items in line with guidance documents and agreed procedures.
- Undertake day to day administration in association with the Help Desk Facility and as directed by the Customer Services Team Leader
- Act as a central source of information dealing directly with customer queries and planning.
- Undertake and follow-up actions needed to resolve situational circumstances for which you have been pre-authorised to undertake.
- Liaise with Operational Management team to ensure effective communications through the delivery process.
- Liaise with 3rd Party Service Providers to ensure effective communications through the delivery process.
- Understand and participate in the Commercial Process as part of Work Order delivery.

**Requirements**:
The knowledge, skills, qualifications and experience relevant to the position are:
**Essential**
- GCSE (or ‘O’ Level equivalent) passes in Maths and English or recognised equivalent;
- A typing speed of at least 50 words per minute (wpm);
- Experience in a similar role with a background in Facilities Management administration; and
- Competent knowledge of CAFM and associated systems
- Proven track record of working towards SLA’s/KPI’s
- Previous experience in labour resource planning and/or building engineering systems

**Desirable**:

- ‘A’ Level passes or recognised equivalent;
- Experience with computerised Planned Preventative Maintenance (PPM) systems and procedures;

**Benefits**:

- Full induction, training and uniform
- 25 days holiday
- Holiday purchase scheme
- Birthday holiday
- Health care
- Pension
- Enhanced maternity and paternity pay

We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Maintenance: 1 year (preferred)

Work Location: Hybrid remote in Manchester M41 7HA