Empty Property Officer

2 weeks ago

Sunderland, United Kingdom gentoo Full time

We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision.

**_Salary : _**

£32,976.00

Are you ready to take on a new challenge and make a real impact? We’re excited to offer the opportunity to join our passionate Empty Homes Team as an Empty Property Officer.

In this role, you’ll play a key part in managing and delivering our void property process — from inspections and contractor coordination to ensuring properties meet our “Lettable” standard. You’ll be helping us provide safe, high-quality homes while delivering excellent customer care every step of the way.

This is a great opportunity to develop new skills and broaden your experience working with a supportive and collaborative team that makes a meaningful difference in our communities.

**A full UK driver’s licence is essential for this role.**

**Key responsibilities will include**:
Carrying out property inspections to identify required works and ensure homes meet our standards.

Ordering materials accurately to support timely and efficient repairs.

Conducting detailed inspections for condensation, dampness, and post-work quality checks.

Supporting compliance with health and safety regulations.

Collaborating with colleagues across the Group to deliver a seamless service.

Referring to specialist services when needed (e.g., building surveyors).

Managing job orders and documentation through our internal systems.

Coordinating utility and energy supply management.

Identifying and managing asbestos-related risks.

Maintaining accurate records to support audit and operational needs.

Ensuring a high-quality, customer-focused service at all times.

**What we are looking for**

A full UK driver’s licence.

Strong organisational and IT skills.

Excellent communication and teamwork abilities.

Experience in property inspections and repairs (tenanted or empty).

A commitment to delivering outstanding customer service.

Proven ability to meet performance targets.

Knowledge of health and safety regulations, especially in empty properties.

Demonstrable experience in social housing repairs and maintenance.

Flexibility to work additional hours when needed, including occasional evenings/weekends.

A proactive, can-do attitude and the ability to work independently.

Some of our great benefits include;
- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
- Early finish on Fridays
- Flexible and hybrid working.
- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
- Access to private healthcare through the Health Cash Plan.
- Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
- Salary sacrifice electric vehicle scheme
- Enhanced family-friendly leave
- Car mileage allowance if you use your personal vehicle for business purposes.
- Life assurance cover to the value of 3 times your annual salary

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