Senior Account Handler

**Insurance Account Handler - Norwich - ARD1013402**

Are you someone who thrives in the Insurance Industry? Hugh J Boswell are on the hunt for a talented Senior Insurance Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you’re looking for? Then please, read on

**So, what does the role of a Senior Account Handler here involve?**

This role will be made for you if you love fostering relationships and offering a comprehensive service to clients to find the right Insurance products to fit their needs.

Our Senior Account Handlers are excellent at quoting and placing cover when instructed, inviting and binding renewals, dealing with mid-term adjustments and broking client requirements within the insurance market.

You will work independently and manage client requirements within the scope of a busy client book that spans all business sectors and classes of personal lines insurance.

**What you will do**
- Ensure accuracy, efficiency and professionalism when dealing with both client and insurer and conducting related administration work in relation to:

- New business
- Renewals
- Mid Term Adjustments
- Queries
- Ensure all business activity fully complies with FCA regulation and company compliance.
- Handle any complaints in accordance with company procedures and regulatory requirements.
- Conduct learning, training and assessment exercises applicable to you and identify further areas for own development as required.
- Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.
- Develop and maintain a professional working relationship with all clients and provide expert product advice and guidance.
- Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost effective cover.

**What experience does our Senior Account Handler need?**

It’s essential that you have commercial insurance experience gained in a broking environment. It would be a bonus if you have experience using Acturis and any relevant qualifications, although we offer plenty of opportunity to gain these once you join us.

**The rest is all about you as a person;**
- Most important is your ability to bring your best self to work every day to give our clients the best possible experience.
- Next, we need you to be proactive, analytical, use your initiative and show us your entrepreneurial spirit to identify opportunities to retain and grow our business.
- An enthusiastic team player, support others, build trust and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
- Pension scheme for when you feel it’s time to retire
- 24-hour support for you and your families physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we shine a light on the brightest talent across our group

AIB

**The Company**

Ethos Broking, part of Ardonagh Advisory and The Ardonagh Group is a highly active acquisition platform focused on the UK regional insurance market. Having acquired 40 independent brokers since 2016 through a ‘hub and satellite’ acquisition strategy, Ethos now boasts a combined GWP of over £300m.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Application question(s):

- Please state your salary expectations.

**Experience**:

- Account Handler: 1 year (preferred)
- Insurance: 1 year (preferred)

Work Location: In person

Reference ID:ARD1013402