2nd Line Support Engineer

1 week ago

Loughborough, United Kingdom The Access Group Full time

**About you**:
You are a dynamic individual who can manage their own workload, understands customer communication and delivering a quality service for our user base. Has good inter-personal skills. Is well organised and practical, with a logical, analytical approach to problemsolving. Pays careful, close attention to detail. Is skilled in installing one or more items of hardware and software.
**Day-to-day, you will**:

- Provide out of hours, on-call support, normally 1 week in four or five
- Occasionally work unsociable hours (evening/night, weekends, bank holidays)
- Work effectively with teams in other geographic areas, particularly UK etc.
- Help direct and educate/build skills in less experienced staff
- Be flexible
- Complete any other duties as assigned by an authorised supervisor
- Providing technical support and resolving issues on the phone with the clients where possible.
- Provide regular communication to customers concerning the status of incidents.
- Maintain ownership of incidents ensuring status updates and resolution according to KPI's.
- Proactively manage all individual and team assigned incidents and new requests.
- Monitoring and progressing incidents and requests received through all contact channels.
- Working with supplier support contacts to resolve complex technical issues.
- Troubleshooting operating System, Hardware & Application issues on any desktop device.
- Resolving technical issues, updating Status/Workaround/Resolution within our Service Desk system.
- Acting as a technical escalation point for Technical Support Analysts to progress tickets throughout their life cycle.

**As a well-rounded Infrastructure Engineer, your Skills and Experiences likely include**:

- Excellent written and verbal English communication skills
- Five years of PC technology experience, including Windows OS and MS Office (W7 or newer)
- Five or more years of demonstrated experience supporting, maintaining and configuring distributed environment of Desktop Devices
- Strong networking knowledge and experience (LAN & WAN)
- Experience with DSL Techologies (FTTC, ADSL)
- Experience configuring & maintaining network devices (Routers, Firewalls & Switches)
- Experience of working to an ITIL Framework
- Experience of Mobile Devices and Technologies
- Experience of supporting and maintaining Windows Server Environments (Active Directory, DHCP, DNS)
- Experience of supporting Citrix Environments and deployments
- Experience of working with Office 365 Environments
- HyperVisor Knowledge (VMware)

  • 2nd Line Engineer

    2 days ago

    Loughborough, United Kingdom The Access Group Full time

    **Level 2 Infrastructure Engineer **Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered...

  • Applications Support Engineer

    2 weeks ago

    Loughborough, United Kingdom Oscar Technology Full time

    Application Support Analyst £30,000 - £40,000 + Bonus Hybrid (2-3 Days Onsite) East Midlands Are you someone who loves digging into complex systems, solving problems that others can't, and becoming the go-to expert for business-critical applications?If so - this is the next step you've been waiting for. We're working with a well-established, high-growth...

  • Applications Support Engineer

    4 days ago

    Loughborough, United Kingdom Oscar Associates Limited Full time

    Application Support Analyst£30,000 - £40,000 + BonusHybrid (2-3 Days Onsite)East MidlandsAre you someone who loves digging into complex systems, solving problems that others can't, and becoming the go-to expert for business-critical applications? If so - this is the next step you've been waiting for.We're working with a well-established, high-growth...

  • Senior Application Support Analyst

    2 days ago

    Loughborough, Leicestershire, United Kingdom Blues Point Ltd | IT Recruitment Full time £40,000 - £60,000 per year

    Senior Application Support EngineerUK (Hybrid / Remote)| To £45,000 + benefitsAre you an experienced software support professional who enjoys solving complex SaaS and API-related challenges? We're looking for aSenior Application Support Engineerto join our growing product and development team.In this role, you'll be the go-to technical expert for...

  • Evening Support Assistant

    1 week ago

    Loughborough, United Kingdom Falcon Support Services Full time

    **Position Title**: Support Assistant **Location**:Supported Living Projects **Hours of duty**:19 waking hours / 2 sleep in shifts per week **Rate**:£10.90** per hour Waking / **£46.80 **per night Sleeping **Salary** Combined Annual Salary **£15,636.40** **Hours**: Wednesday 5 - 11.00pm plus sleep in shift (11pm - 8am) Thursday 8.00-...

  • Weekend Support Assistant

    1 week ago

    Loughborough, United Kingdom Falcon Support Services Full time

    **Position Title**: Weekend Support Assistant **Location**:Loughborough **Hours of duty**: Saturday and Sunday 9.00 - 5.00 **Salary: £10.90 per hour** Please note this role includes lone working or working in a reduced team during weekend hours. **About us**: Falcon Support Services provides supported accommodation and community projects to those that...

  • Bufdg Support Officer

    4 days ago

    Loughborough, United Kingdom Loughborough University Full time

    (0.6 - 0.8 FTE) We are looking for an enthusiastic and proactive individual to join our team as a part-time Support Officer. You will play a key role in coordinating webinars and online meetings, assisting with e-learning initiatives, and supporting the BUFDG team with general administrative tasks. The BUFDG Support Officer formally reports to the BUFDG...

  • Trainer Assessor in Land Based Engineering

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom Loughborough College Full time £35,000 - £40,000 per year

    Salary:£31,741 - £37,201 per annumType:Permanent - Full TimeClosing Date:Sunday, 2nd November 2025An exciting opportunity has arisen with the College Group for a Land based Service Engineering Trainer Assessor to join the team based at the Brooksby Campus.The successful candidate would have the ability to deliver across the full range of the department's...

  • Contracts Engineer

    1 week ago

    Loughborough, United Kingdom Brush Transformers Full time

    About The Role Why choose us? BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have...

  • Project Engineer

    2 weeks ago

    Loughborough, United Kingdom Brush Transformers Full time

    About The Role Job Summary: Sitting within the Portfolio team, the Project Engineer is responsible for assisting the Project Managers in managing the project execution process throughout the project lifecycle, in line with the departmental delivery processes and procedures. You will support the business to meet or exceed the project delivery targets while...