Weekend Support Assistant

**Position Title**: Weekend Support Assistant

**Location**:Loughborough

**Hours of duty**: Saturday and Sunday 9.00 - 5.00

**Salary: £10.90 per hour**

Please note this role includes lone working or working in a reduced team during weekend hours.

**About us**:
Falcon Support Services provides supported accommodation and community projects to those that are homeless, at risk of homelessness, or vulnerable in the community.

Our service helps vulnerable people by providing safe and secure accommodation with our staff working alongside clients to help them develop their skills, so they can move away from homelessness to living independently and positively contribute to their community.

**Role Purpose**:
The role is challenging and rewarding with opportunities to learn, grow, and develop within Falcon Support Services. In this varied role, you will provide overnight waking cover to Falcon Support Services which includes supporting adults with complex needs who may be experiencing a range of problems such as:

- Homelessness
- Substance Misuse
- Mental Health
- Fleeing domestic violence
- Ex offending

You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.

**Main responsibilities**:
**General**
- To provide high quality accommodation, housing management and support to homeless people.
- To empower clients to make positive changes and informed choices in moving towards independent living.
- To assist with the daily operations of the project ensuring services are delivered efficiently.
- Help prepare, cook, and serve meals toresidents, encouraging their involvement.
- To communicate effectively and appropriately with clients, staff, other organisations and members of the public using and/or working with our organisation.
- Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks
- Controlling and recording access to and from the building, following the booking in and welcoming procedures
- Completing relevant monitoring for the service, including monitoring and responding to rent arrears and collection of weekly personal charge/service charge
- Encouraging, promoting, and providing Residents involvement in life skills, education, training, employment, and volunteering
- Effectively implement support plans/Risk Assessments and Needs Assessments
- To work with staff and residents to develop and follow their support plans. This will include liaising with outside agencies for the benefit of the client.
- To be alert to the health and wellbeing of all clients, reporting any concerns to the Accommodation Manager and/or appropriate agencies
- To ensure that routine inspection of the premises is carried out and to report any damages and/or repairs to the Accommodation Manager or Maintenance.
- To undertake/attend any training and/or meetings as required by the job role.
- To promote a positive image of Falcon Support Services, working as part of an integrated team.

**Security**
- To maintain and protect the security and safety of the premises.
- To control access and have a visible presence to the premises and provide support to residents, visitors, and staff in a professional and friendly manner.
- To monitoring CCTV to identify any incidents and take prompt and appropriate action.
- Reporting breaches of security and damage to the fabric of the building to the appropriate authority and staff and calling ‘approved’ contractors to cover emergency repairs to maintain security and safety of the building where required.

**Administration**
- To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services and/or any other agency.
- To effectively use IT systems to maintain precise and accurate documentation in line with Falcon Support Services procedures, including client files and entries into the program databases/risk logs.
- To ensure that all support plan actions, and risk assessments/risk management plans are completed and up to date, and then reviewed monthly at staff 1-2-1’s.
- To be responsible for the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.
- respond to telephone enquiries, correspondence, and callers to the service

**Property Management**
- Ensuring high standards of cleanliness are maintained throughout the building
- Ensuring property is clean and tidy and carrying out inspections to the communal parts of the building.

**Compliance / Health and Safety**
- To adhere to all of Falcon Support Services policies and procedures as well as any specific local procedures.
- Report concerns appropriately, such as adult and child s