Operations Controller
1 week ago
Operations Controller, Global Trade & Receivables Finance
Some careers prize diversity more than others.
If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you inan exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North Americaand Asia.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and supportwhen you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced individual to join this team in the role of Operations Controller
The Operations Controller will manage and co-ordinate the daily workflow of the Transaction Services team in a timely and effective manner enabling key deadlines to be met successfully each day. This role is a support role for the Transaction Services teamand the Transaction Services Team Managers to assist the area to meet & exceed financial, service risk and people targets.
In this role, you will:
- Manage and co-ordinate the daily workflow of the Transaction Services team in a timely and effective manner enabling key deadlines to be met successfully each day
- Act as a point of escalation for more complex queries and issues
- Providing feedback and coaching on quality issues to appropriate UK and GSC staff
- Reviewing processes in order to identify and implement efficiency gain
- Ensuring global standards such as data protection and financial crime checks are consistent with UK and wider bank practices
- Working closely with the Operational Risk team to ensure any updates to procedures around FCC control points are communicated clearly to the UK and GSC team
To be successful in this role you should meet the following requirements:
- A basic understanding of Invoice Finance's products and services
- Previous Coaching Experience
- An ability to challenge, embrace change and persuade others to do so
- Excellent communication and listening skills.
- A display of high work standards
- Ability to work well in a team environment
You'll achieve more when you join HSBC.
When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We can offeryou a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity, shared parental and adoption pay, and support when you return to work, and a contributory pension scheme with a generous employer contribution.But this is only the start, we work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can't wait to tell you about our ways of working, wellbeing agenda and our healthiest humansystem
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