Situational Awareness Officer

**Key information**:
**Salary**:£52,305 per annum + £8986.00 (unsocial hours allowance) per annum.

**Grade**:8

**Contract type**:Permanent, Full Time

**Reference**:1988

**Application closing date**:Mon, 18/08/2025 - 23:59

**Strategy and Communications**:
Strategy and Communications sits at the centre of the organisation, bringing together several teams with organisation-wide remits and mutual collaboration opportunities. The work of the directorate’s teams includes delivery of major events, designing and leading public affairs or marketing campaigns, providing data, evidence and analysis, leading cross-organisational programmes, to making sure we plan for and can respond to emerging events or emergencies in our city.

**About the team**:
The London Situational Awareness Team provides real-time situational awareness and acts as the first point of contact for the London Resilience Partnership in major incidents, ensuring coordinated communication and enabling a swift, proactive response to incidents and events across London.

**About the role**:
As a Situational Awareness Officer, you will serve as the key point of contact for the Greater London Authority (GLA) during your shift, providing vital early warnings, incident monitoring, and maintaining situational awareness on real-time events. You will be tasked with producing accurate, timely, and analytically sound reports in response to unfolding situations, ensuring that decision-makers have the information they need to act quickly and effectively. Additionally, you will work to maintain the flow of information between the GLA, government departments, and other key stakeholders, helping to ensure clarity and consistency in the response to incidents.

In this role, you will build and cultivate relationships with both internal and external stakeholders, ensuring that intelligence, briefings, and reports are delivered consistently and accurately. Your ability to deliver both written and oral reports to senior staff and other stakeholders, while highlighting critical issues and potential impacts, will be essential. Your insight will help shape the GLA's response to various events across the city, making your contribution crucial to maintaining London's operational resilience.

To succeed in this role, you will bring proven experience in open-source intelligence and collection methodologies, with the ability to transform this information into actionable insights. A strong understanding of information management principles and data protection legislation is key, alongside experience providing guidance during incidents. Excellent communication skills are essential, enabling you to present complex information clearly and concisely. Proven success in diverse and demanding work settings will be beneficial, as will your ability to foster collaboration across different teams and disciplines. You must also be prepared to work on a 24/7 rotational shift pattern (covering both day and nights shifts) to ensure continuous coverage in this vital role.

You will also need to demonstrate adaptability, attention to detail, and the ability to stay calm and effective under pressure, ensuring London’s resilience and preparedness in times of crisis.

**What your day will look like**:

- Produce analytically robust, credible, timely and high-quality reports, both in response to taskings and pro-actively as events dictate.
- Ensure the accurate and timely flow of information between decision makers, the GLA Group and relevant government departments.
- Develop and maintain effective networks and relationships with internal and external stakeholders to achieve objectives in line with tasked priorities. Engage with internal customers daily to ensure currency of priorities and tolerances.
- Provide written and oral briefings, and specialist reports for senior staff and relevant stakeholders. Help in the identification and development of new reporting streams.
- Maintain an up-to-date awareness of relevant legislative and national policy changes applicable to the operational functions of the team.
- Conduct duties in accordance with asset, information, and protective security processes as per government policy and information originator’s requirements.
- Identify capabilities and methodologies that could increase the effectiveness of the team.

**Skills, knowledge and experience**:
To be considered for the role you must meet the following essential criteria:

- Experience of open-source analysis, collection methodologies and the ability to formulate and deliver robust predictive or deductive assessments.
- Evidence of providing advice, guidance to inform decision making in response to an incident.
- High level communication skills, with a successful track record of giving professional advice to decision makers as well as staff at all levels of an organization on complex and sensitive issues.
- Evidence of success in preparing and presenting clear and concise written reports and briefin