Receptionist/office Administrator
4 days ago
In this new role, reporting into the Office Manager, you will be managing the arrival experience for our clients and visitors, providing a friendly, welcoming and professional first impression for our business, managing incoming calls and handling incoming/outgoing deliveries. Helping the team with general administrative duties will make up a large part of the role, including managing office supplies and assisting with ad hoc tasks.
On occasion, you will also be required to assist with the logistics and running of user research and human factor studies as part of our design and development projects.
**Principal responsibilities...**
- Completing general office admin tasks, supporting the Operations team
- Greeting visitors, providing refreshments, being professional and friendly
- Building a rapport with regular visitors and clients
- Arranging meetings and ordering catering as required
- Answering the telephone, transferring calls and taking accurate messages
- Sorting and distributing incoming mail
- Arranging outgoing mail and parcel delivery
- Researching and booking business travel
- Providing flexible support to a dynamic team to help ensure smooth day to day running of the office
- Ensuring office and studio supplies are maintained
- Complete simple maintenance tasks eg cleaning coffee machine daily, watering office plants
- Ad hoc. research projects
- Supporting the Human Factors Research department by greeting participants, completing outstanding paperwork and liaising with team during studies
- Ad-hoc cleaning and tidying in client facing areas to maintain high standards
**What we are looking for...**
We are looking for someone who is professional, reliable, pro-active, positive and works to high standards. You must be able to multi-task, effectively prioritise your workload and be highly organised. You will have a friendly and accommodating manner and find it easy to build rapport with clients and colleagues. You will also live out Crux’s company values showing Integrity, Ingenuity and being Invested in everything you do.
- Previous general office administration, reception or customer service experience
- Enthusiastic, friendly and professional manner
- Great customer service skills, remaining approachable and calm at all times
- Excellent written and verbal communication skills
- Confident to use own initiative and ability to juggle priorities
- Quick learner and an appetite to pick up new skills and technologies
- Meticulous attention to detail
- Adaptable problem solver with a “can do” attitude
**Desirable, but not essential...**
- Experience of SAP ByDesign or other ERP systems would be advantageous
- Experience working with ISO 9001 and/or ISO 13485 Quality Management Systems
- Experience working within a consulting environment
**About Crux...**
We are a global design consultancy that takes pride in our outstanding work and a warm and supportive workplace environment. Working as a trusted partner to medical, pharma companies and leading FMCG brands, our projects deliver a vast array of products to global markets. Collaboration between people in all areas of our business is key to our success, so open and friendly communication is encouraged at all levels.
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