Reception Supervisor
3 days ago
The Role
The Reception Supervisor is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.
- Previously experienced within supervisory, management roles.
- Highly adaptable, being flexible and positively responsive to change.
- Calm under pressure.
- Think ahead, making timely decisions and acting on your own initiative.
- Clear and open with your team, encouraging them to share ideas while keeping them up to date and well informed.
- Self-managed, organised and have time management skills to set the best example for all receptionists.
**Responsibilities**:
- Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
- Deals with guests promptly upon arrival and departure, as per standards for check in and out procedures.
- To be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
- Support all receptionists to ensure that the team are punctual, polite and courteous and helpful to guests and colleagues.
- Ensure that the reception check lists are being complete daily.
- Ensure that the team performs all guest accounting functions according to the hotels policies and procedures. Therefore, ensuring all guest accounts are complete and accurate.
- Help assist with any customer complaints.
- To act as a Fire Marshall/Duty Manger when requested.
- Complete annual performance reviews and set business goals/objectives and development plans to improve performance, as advised by the Front of House Manager.
- Devise, agree and action all training plans for the department with your line manager.
- Carry out statutory training as required by company policy.
- To assist developing the receptionists in the use of sales techniques to effectively sell bedrooms, maximising occupancy, average rates and yield.
- To encourage team to forward sales ideas/promotions to gain their commitment and feedback.
- To identify possible sales leads.
- And any other duties as required by your Line Manager.
COVID-19 precaution(s):
- Personal protective equipment provided or required
- Plastic shield at work stations
- Social distancing guidelines in place
- Sanitisation, disinfection or cleaning procedures in place
Work Remotely
- No
**Salary**: £21,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Night shift
- Weekend availability
Work Location: One location
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