Shift Supervisor

**JOB DESCRIPTION - SHIFT SUPERVISOR**

**JOB PURPOSE**

Deliver great guest service and work well with the team to create a friendly, warm and welcoming environment. Supervise, train and motivate your department team ensuring our guests enjoy their visit and recommend us to their family & friends. To ensure the smooth running of the business in the
General Manager’s absence.

**DUTIES & RESPONSIBILITIES**

**1. An outstanding Team Member**

Deliver excellent guest service, at all times by:

- Giving every guest a friendly welcome when they enter the business
- Explaining the service cycle, our products, our great offers and events
- Serving guests in turn, quickly and efficiently
- Using situational selling - making recommendations that are appropriate to the guest / occasion
- Serving and presenting all our food and drink products perfectly - product quality, temperature and brand standard
- Valuing our guests by engaging them in appropriate conversation / banter
- Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
- Talking to every guest about the guest experience survey
- Checking guests are enjoying their meals
- Dealing with guest queries and resolving complaints quickly and professionally
- Giving every guest a genuine farewell and encourage them to return

Take pride to ensure all areas of the business (both internal and external) are clean and tidy, at all times.

Keep up to date with current promotions and new products.

Maintain personal knowledge by completing training, eLearning and workbooks.

Always adhere to brand standards, licensing law and all company policies & procedures.

Carry out management team requests and brand instructions.

Take an active part in team meetings.

**2. A great Shift Supervisor**

On the General Manager’s days off:
Allocate shift job roles and duties.

Complete shift buzz briefs and debriefs to communicate sales and guest experience targets and results.

Ensure the kitchen and guest service teams communicate and work well together to ensure great guest service.

Work with the team in all areas of the business to ensure the business is set up and closed down to brand standard including stock rotation and prep and par processes. Ensure daily and weekly cleaning tasks are completed.

Provide direction, feedback and coaching to team members to improve performance and ensure the delivery of excellent guest service.

**JOB DESCRIPTION - SHIFT SUPERVISOR**

**DUTIES & RESPONSIBILITIES CONTINUED**

Complete new team member job role training using STAR and complete training reviews.

Ensure the team complete all appropriate company documentation, due diligence and key tasks every shift.

Complete cellar management duties including care of cask ales and line cleaning.

Maintain accurate stock control, including ordering, delivery checks and line checks.

Keep wastage to a minimum by ensuring the team follow brand standards. Ensure wastage is recorded correctly.

Deal with deliveries and report any loss or damages to the General Manager.

Responsible for accurate cash management and cash / business security.

Complete business opening and closing routines.

Complete business admin as required by the manager.

**COMPETENCIES & BEHAVIOURS**

**Guest Obsessed**

Acts with the guest in mind and goes the extra mile.

**Win With Our People**

A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.

**Drive for Results**

Driven to exceed business targets for self and team balancing the need for results and quality standards.

**Communicating with Clarity**

Communicates clearly and articulately and adapts communication style to suit their audience.

**Handling Pressure & Problems**

Operates well under pressure, using initiative and remaining positive when confronted with problems.

**Job Types**: Full-time, Part-time

**Salary**: £10.00 per hour

**Benefits**:

- Discounted or free food

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift

Ability to commute/relocate:

- Stratford-upon-Avon, Warwickshire: reliably commute or plan to relocate before starting work (required)