Volunteer Officer

**Role Title**: Volunteer Officer - Participation

**Salary**: Up to £27,000 per annum (dependent on experience)

**Location**: Manchester (hybrid working available)

**About British Cycling**

British Cycling exists to bring the joy of cycling to everyone.

We have embarked on an exciting new journey, with a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration of our athlete’s performance on the world stage, and our growing portfolio of major events.

We are working towards our three key priorities outlined in our strategy; to support and grow the sport to make cycling more inclusive and accessible, to lead on the world stage by winning and winning well, and to drive social impact by tackling inequalities through providing opportunities.

**About You**

We are looking for a motivated individual who is passionate about working with volunteers to inspire change. With experience in delivering programmes in volunteer-led environments, you are confident working with diverse groups and committed to inclusive practices. You are a strong communicator, able to build relationships and deliver excellent customer service across varied audiences.

You are organised, proactive, and comfortable managing multiple priorities. You enjoy creating resources and coordinating training that empowers others.

Most importantly, you’re excited about the opportunity to help more people discover the joy of cycling and contribute to a thriving volunteer community.

**What will you be doing?**
- Lead the delivery of volunteer support across British Cycling’s participation programmes, ensuring a high-quality experience for all volunteers.
- Develop and implement initiatives to recruit, retain, and recognise volunteers, with a focus on inclusion and diversity.
- Provide excellent customer service and support to volunteers.
- Contribute to the development of digital tools and platforms that enhance volunteer engagement and experience.
- Coordinate training and development opportunities to build volunteer confidence and capability.
- Create and maintain resources and toolkits to support volunteers and programme delivery.
- Build regional connections and support networks to strengthen local volunteer engagement.
- Gather feedback and insight to inform planning and improve volunteer programmes.
- Promote British Cycling’s programmes and opportunities to encourage national volunteer involvement.
- Represent British Cycling externally, building relationships with stakeholders and partners to grow volunteer participation.

**What we’re looking for**:

- Strong understanding of volunteer engagement and development, with a commitment to inclusive practices.
- Proven ability to deliver excellent customer service across varied audiences.
- Skilled in project and programme coordination, with the ability to manage multiple priorities.
- Confident using digital tools and platforms to support volunteer activity and communication.
- Effective communicator with strong presentation and stakeholder engagement skills.
- Experience in creating resources, training, and toolkits to support volunteers.
- Proficient in Microsoft Office, including Outlook, Teams, Excel, Word, and PowerPoint.
- Passionate about cycling and community participation, aligned with British Cycling’s values.

**What are the perks?**
- Competitive Salary
- Cycle to Work Scheme
- Generous Holidays (25 days + bank holidays)
- Holiday purchase scheme
- Life Assurance
- Pension

**How to apply**

**Applications close**:02 November 2025

**Get in touch