Conference & Reservations Co-ordinator

**Job Ref**:THW9044

** Branch**:North Lakes Hotel Spa

** Location**:North Lakes Hotel Spa, Penrith

** Salary/Benefits**:Competitive Salary with great benefits and gratuities

** Contract type**:Permanent

** Hours**:Part Time

** Shift pattern**:3 days out of 7 including weekends

** Hours per week**:24

** Posted date**:06/11/2025

** Closing date**:22/12/2025

**As a Conference and Events Co-ordinator you are the first point of contact for guests before they even arrive**

You will be a part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest’s experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests experience, has a flair for organisation and is meticulous in obtaining and recording our guests needs. We are looking for an amazing communicator who will always go the extra mile.

**Your day to day;**

- Using the telephone and online booking systems to seamlessly meet the guests needs
- Providing the best possible customer service to all of our guests, be it business or pleasure
- Making and assisting with conference and events bookings
- Contributing towards sales for bedroom and meeting room occupancy targets
- Using your knowledge to showcase the facilities offered at your hotel

**Who are we looking for?**

We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.

You will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

**In return, we are offering a rewarding role with scope for career progression along with;**

- A competitive salary, negotiable dependent on experience
- 28 days annual leave
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging supportive work environment

The four star North Lakes Hotel Spa is located on the edge of the Lake District National Park, offering a great location for work and downtime. The hotel boasts an award winning spa, AA rosette grill restaurant, comfy bedrooms and business facilities. With the space to host weddings and events, no two days are the same. Owned by Daniel Thwaites and easily commutable from anywhere around the eastern Lakes or western Yorkshire Dales, North Lakes Hotel Spa is perfect for someone looking for a supportive work environment in a busy hospitality venue, surrounded by some of the most breathtaking scenery England has to offer.