Quality Assurance Officer

1 week ago

Ashford, United Kingdom Neilson Financial Services Full time

**Do you have keen eye and ear for detail?**

Neilson Financial Services are looking for a Quality Assurance Officer to join our team

**Who we are**

Neilson Financial Services is a leading specialist provider of innovative, simple and great value direct life insurance products. We have been awarded **Feefo’s top rating and The Trusted Merchant Platinum Award **for our outstanding customer service so you will be joining a winning team.

**What’s in it for you?**
- A competitive salary of £25,000
- **No Weekends **40 hours per week Monday to Friday, 9am - 6pm
- We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
- Fancy a morning brew? We have that covered Tea, coffee, and milk provided
- Life Assurance from day 1 so you are protected too
- Employee Assistance Programme to help and support with life stuff
- We have plenty of local discounts for coffee outlets, restaurants, cinemas and gyms
- Free fruit, Flu Vaccinations, Cycle to work scheme, Eye Test/Glasses Vouchers, looking after your wellbeing
- Exceptional training - giving you all the tools to succeed throughout your NFS career
- Pension & 23 days holiday
- Good central location
- just 5 minutes away from Ashford International Station
- **What you will be doing**:

- Conduct the required amount of call evaluations as per the Quality Assurance Managers instructions
- Ensure all complaints and breach issues are communicated to management when detected
- Always deliver high quality service
- Meet any required targets and contribute to business and team targets
- Ensure that all compliance rules as per the NFS QA Framework are always adhered to
- Adhere to all company policies as per the employee handbook
- Maintain a sound understanding of associated systems, processes, and procedures
- Promote effective communication within your team, sales agents, and managers
- Initiate initiatives around improving areas of weakness across the floor in relation to phone performance
- Help to ensure consistency in communicating feedback to the sales agents

**Who we are looking for**
- Previous QA experience (an advantage)
- Excellent communication skills (both written and verbal)
- Previous call center experience (Sales or Customer Service)
- Experience within the financial services industry
- Knowledge and understanding of FCA guidelines
- Customer focused
- Keen eye (and ear) for detail

**So, if you think you’ve got some amazing skills to offer us, and NFS feels like a place where you can belong we’d love to learn more about you. Once you have applied the next steps, if successful we will be in contact to arrange for you to come meet with us and get to know each other even better.**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Call Centre: 1 year (preferred)
- Quality assurance: 1 year (preferred)

Work Location: Hybrid remote in Ashford TN23

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