Guest Relations Representative

2 weeks ago

Southampton, United Kingdom Carnival UK Full time

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we’d love to hear from you.

We work flexibly and will assist you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and developing the social networks that make working with us so rewarding. We welcome theopportunity to discuss reduced hours and job share arrangements.

**The Role**

Working within the Princess Team here at Carnival UK, our Guest Relations Representative’s provide an elevated support to our onboard teams to find resolutions to any concerns raised by our guests. You will be required to think outside the box and find creativesolutions.

As a Guest Relations Representative, you will:

- Workwith internal stakeholders across our ships and colleagues in the USA to ensure any resolution is found succinctly and effectively
- Representthe brand on post-cruise issues, speaking thoughtfully whilst navigating complex issues

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and isoffered on a full time or part time, permanent basis with at least two days based in our Southamptonoffice.

**About You**

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

- Customer service experience, ideally within the tourism industry

**Being part of our team has its benefits**

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.
- A warm welcome with full help settling in
- Home and office-based hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In-house Occupational Health and access to digital GP
- Life Assurance
- Parental and adoption leave
- Childcare Voucher Scheme
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal

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