Guest Relations Manager

Job DescriptionA Guest Relations Complaint Specialist is responsible for managing customer contact throughout the complaint process. They are a trusted resolution expert responding promptly to complaints and managing case load within agreed service levels and ABTA regulated time frames.The role holder will provide high-quality service to our guests from...

Job DescriptionA Guest Relations Complaint Specialist is responsible for managing customer contact throughout the complaint process. They are a trusted resolution expert responding promptly to complaints and managing case load within agreed service levels and ABTA regulated time frames.The role holder will provide high-quality service to our guests from...

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

A leading cruise company is seeking a Guest Relations Complaint Specialist in Southampton. The role involves managing guest complaints with a focus on delivering exceptional service. Candidates should have strong customer service experience and the ability to solve problems proactively. This is a full-time position with hybrid working options welcome,...

A Guest Relations Complaint Specialist is responsible for managing customer contact throughout the complaint process. They are a trusted resolution expert responding promptly to complaints and managing case load within agreed service levels and ABTA regulated time frames. The role holder will provide high-quality service to our guests from across all areas...

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will assist you to find a healthy...

Princess Cruises is in search of a Guest Port Experience Manager, who is crucial in supporting our ship operations in Europe and ensuring all our guests sailing in this region have the best vacation experience possible.Role OverviewThe Manager, Guest Port Experience will be responsible for the oversight and day-to-day operations of the guest logistics and...

Carnival UK is the home of the prestigious cruise brands P&O and Cunard, and we operate spectacular ships all over the world! We take our guests on fantastic holidays, tailored to their individual requirements, and this is supported by our 300 strong contact centre staff - and we need a new Guest Support Data Advisor to join us! We have big plans for the...

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less, or different experiences, but relevantskills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance of...

A leading hospitality company in Southampton is seeking a Hotel Manager for the Holiday Inn Express. This role involves leading the hotel team, ensuring excellent guest experiences, and managing operations effectively. The ideal candidate will have strong leadership and customer service skills, with experience in a fast-paced environment. Competitive salary...