Administration Team Leader

6 days ago


Crawley, United Kingdom Volution Ventilation UK Ltd Full time

Our purpose is to provide healthy indoor air, sustainably. This commitment is integral to everything we do. It shapes our values, steers our strategy and informs our capital allocation. We are closely aligned with environmental, health, regulatory and consumer developments that are reshaping the world's expectation of how we live life indoors.

We are market leaders in residential and commercial ventilation solutions. We aim for our products to enhance our customers’ experience of ventilation by reducing energy consumption, improving indoor air quality and design and making them easier to use.

**Volution Ventilation are looking for a Administration Team Leader to join their Crawley team.**

**Key Responsibilities**:

- Lead the team, motivate and engage with stakeholders from across the business
- Performance management including 121’s, holiday and absence and disciplinaries.
- The day to day creation, allocation, monitoring of customers jobs predominantly within the social housing sector
- Management of workloads and tasks such as Radon project.
- Opening up new jobs on the system & putting jobs to order
- Updating the IT system with effective data
- Editing reports and compiling quotations and sending to the customer - up to 50 a day
- Manually picking parts and prices for every installation
- Keeping note of all urgent jobs and prioritizing them
- Raising remedial works
- Liaising with surveyors and engineers out in the field
- Liaising with housing tenants regarding appointments and installs
- Liaising with Housing associations/councils
- Updating portals with reports and photos
- Monitoring download requests
- Liaising with warehouse on products
- Monitoring all special requests by each HP
- Filling out spreadsheet for some customers
- Filling out RAMS/ Health and Safety requirements for some customers
- Speaking to all stakeholders from colleagues to customers
- General office tasks, Scanning, photocopying

**Key Requirements**:

- Has a good understanding of a Team leader role
- Good communication skills and competent in the use of computers and general office software such as MS Office, CRM software.
- Confident outgoing personality.
- Calm under pressure and a good team member.
- Ability to deal with complaints or difficult customers in a sympathetic manner.
- Excellent Customer Care Skills
- Flexible Attitude to work
- Determination to get the job done

**Additional Requirements**:

- Good geographic knowledge of the UK
- Can do positive attitude

**Benefits**:

- Casual dress
- Company events
- Company pension
- Sick pay

Schedule:

- Monday to Friday

Reference ID: 270622Teamleader



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