Sales & Client Services Associate (Ote £40k)

2 weeks ago

Runcorn, United Kingdom DCBL Full time

A fantastic new opening for a customer-focused, Sales and Client Services Associate to join our continually growing organisation, offering excellent earning potential and real career progression.

As we continue to expand our operations, we are seeking a friendly, highly skilled, target driven client services representative to make our clients feel valued and supported. In this role, your duties include cultivating positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments.

This position will suit someone who has experience within both a sales and fast-paced client services environment. By liaising with clients over the telephone, you will have the opportunity to build a strong rapport, provide an excellent service and discuss the correct pathway to recover their outstanding debts.

**What’s on Offer?**
- Competitive basic salary of £28,000, (OTE of £40,000)
- Flexible Hours
- 30 days Annual Leave (including Bank Holidays and your birthday off)
- Full training provided
- Genuine career progression
- Free Parking
- Employer-contributed pension
- Free tea & coffee making facilities
- Free breakfast on alternate Fridays
- Dress Down Fridays
- Early finish Fridays

**Key Responsibilities**:

- Provide excellent technical advice surrounding all aspects of debt recovery, e.g., residential and commercial rental arrears, eviction services etc
- Ensure a positive and professional client service experience is provided
- Use tracing software to proactively identify new business opportunities for our agents
- Maximise collections by taking inbound calls and collecting payments/negotiating suitable repayments
- Support our clients by answering any queries they may have related to their case
- Develop excellent relationships with clients, ensuring long-term partnerships are formed
- Advance serious issues to management toward prompt resolution
- Maintain client records and document processes

**Skills Required**:

- Solid experience in Sales / Business Development or Customer Service
- High level of organisational skills
- Ability to multi-task and manage a high volume of work
- Excellent IT skills; be proficient using Microsoft office programs
- Have a tenacious and “can-do” attitude
- Ability to coordinate with other departments on client-related matters

**Desirable (but not essential)**:

- Legal knowledge
- Knowledge of The Taking Control of Goods Regulations
- Experience of working within a debt recovery environment

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay

Application question(s):

- Will you be able to reliably commute to Runcorn Mon-Friday with a 9am start?

Work Location: In person

Reference ID: SaCl23

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