Sales & Experience Coordinator

At Novel Student, we believe in creating a vibrant and supportive community for our residents, and as the Sales & Experience Coordinator, you will be at the forefront of making this happen. Located in the heart of our Bridle Works accommodation, you will have the opportunity to engage with residents and prospective tenants on a daily basis, ensuring their needs are met and that they have an unforgettable experience.

As the Sales & Experience Coordinator, you will play a pivotal role in creating an outstanding resident experience, whilst driving prospect traffic, closing leases, and ensuring occupancy goals are met.

**Your Mission**:

- Develop and maintain strong relationships with current and prospective residents, ensuring their needs are met and their experience exceeds expectations.
- Responsible for the successful lease-up of your property.
- Be expert in your knowledge of the leasing performance of your property; attending the routine calls/meetings well prepared to discuss performance.
- Ensure daily, weekly and monthly sales reporting is completed in a detailed and timely manner.
- Handle leasing enquiries, coordinate and conduct viewings, ensuring a smooth and efficient process from initial contact to move in.
- Liaising with the sales & marketing team, utilising various online and offline channels to attract and engage prospective residents.
- Plan and execute resident events and activities to build a strong sense of community and enhance resident satisfaction.
- Conduct market research to identify trends and opportunities, ensuring Silk Mill remains competitive in the market.
- Regularly provide content for social media platforms to showcase the property and promote resident events and activities.
- Work closely with the property management team to address any resident issues or concerns, providing timely resolutions.
- Develop and implement strategies to enhance the overall student experience at Bridle Works.

**Your Track Record & Style**
- Previous sales or marketing experience, preferably within the residential sector, student accommodation, or hospitality
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with residents
- Excellent organizational and time management skills, with the ability to prioritize and meet deadlines
- Proactive and self-motivated, able to work independently as well as part of a team
- Knowledge of the local market and student accommodation industry trends
- Proficient in Microsoft Office Suite and social media platforms
- A passion for creating exceptional resident experiences and a commitment to exceeding expectations
- Self-motivated, and ability to adapt and learn
- Charismatic and people person who thrives in a fast-paced environment

**Our Promise**
- A company culture driven by pioneer-thinking and talent
- 33 days holiday (inclusive of public holiday days)
- Healthcare Cash Plan
- Life insurance
- 5% pension contribution, when matched.
- Discounted bike (cycle to work scheme)
- Employee Assistance Program, providing counselling, coaching, support, and advice on a range of life issues (legal, financial, childcare, eldercare, wellbeing and education issues).
- Annual discretionary bonus
- Annual performance and salary review
- Defined Career Development Plan

**Shift Pattern: Thursday-Monday**

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: In person