Recruitment Coordinator

**Role: Recruitment and Referrals Coordinator**

**Hours and contract: Full time, permanent (35 hours per week). Core office hours are 9am - 5pm though flexible working hours available**

**About us**

Carter Brown are the market leader in providing expert witness assessments to courts, local authorities and panels nationwide. We have a bank of over 650 expert psychologists, psychiatrists, social workers, paediatricians and therapists who we support throughout each assessment to ensure the highest quality service and reports.

**Recruitment and Referrals Coordinator**

The perfect opportunity to join our referrals team matching experts to referrals which come into Carter Brown Experts.

Although this role is not a 360 recruitment role there are similarities. You will be responsible for matching our bank of experts to the referrals which come into us. Using our bespoke Tracker and Insight system to support you when contacting our experts.

You will be the first point of contact for our clients referring to us, rapport building with clients whilst also linking in with our expert base.

**Our work environment includes**:

- Modern office setting
- Food provided
- Work-from-home days
- Wellness programs
- Growth opportunities
- Casual work attire
- Relaxed atmosphere
- Regular social events
- On-the-job training
- Company perks
- Flexible working hours
- Safe work environment
- Lively atmosphere

**ROLE AND RESPONSIBILITIES - JOB DESCRIPTION.**
- Act as the first point of contact for our clients (Solicitors, Local Authorities, Private Organisations) dealing with enquiries/referrals and logging these onto our CRM system.
- Responsible for the end-to-end sales/referrals process which includes matching the enquiry/referral to the best individuals from our pool of 650+ expert base (Psychologists, Psychiatrists, Social Workers & Paediatricians).
- Responding to enquiries/referrals as urgently as possible in a professional and timely manner. Providing a sales information pack to the client, tailored to the needs of the referral which will include our experts’ CVs, cost estimate and timescales; in a form that sells both the expert and Carter Brown.
- Actively follow up with the client to provide further assistance in order to secure a booking for our expert or obtain feedback on decision making progress.
- Build excellent relationships with our expert base in order to maintain/increase the amount of work they undertake via our service. Working with them to establish up-to-date availability to take on future work with us, with the aim to achieve the best timescales for each individual case and thus improving conversion.
- Work to individual and team KPIs to promote service growth and increase market share.
- Work closely with our Recruitment Team regarding expert need both geographically and expertise-wise.
- Rapport building with clients and associates. Working closely with experts to update CV's and obtain updated timescales.
- Developing relationships with local authority and solicitor clients to best understand their assessment need presently and moving forward, with the view to increasing their enquiries/referrals and conversion rates.
- Completing daily chases generated by our bespoke Tracker system.
- Analysing referral and conversion statistics for specific clients, developing and working to communications/action plans to increase their referral and conversion rates.

**Our benefits include**:

- 25 days holiday plus Bank holidays, increasing with service (up to 30 days)
- Your birthday off
- Hybrid Working
- Ongoing learning and development
- Company pension scheme
- Social and Wellness Programmes: social events, free tuck box, drinks trolley Fridays, Wellbeing Wednesdays, incentivised gift and rewards opportunities, office events/meetings with free breakfasts and lunches provided
- Free parking

No experience or qualifications make up the right person for this role. When reading the below if you think, tick tick tick.. PLEASE APPLY
- You are someone looking to **invest **in themselves and in Carter Brown. Someone who is **ambitious**:

- You are **flexible in your thinking **and **open minded** looking to break into your career.
- You are looking to use your **innovative **and **bring new ideas to the table**. At Carter Brown we want you to have your say and what you really want or what you think will really change a business and open new opportunity's and approaches to work.
- Carter Brown's team is made up of a complete mix of different characters and personality. **Can you bring some character to the team?**

**Salary**: £21,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: Hybrid remote in Mansfield