Payroll Customer Service Advisor

3 days ago


Brighton, United Kingdom Portfolio Payroll Full time

Hybrid

We are working for a leading business who are seeking a Payroll Customer Service Advisor to join their team. This role would offer heaps of training and progression. The role is customer-facing. Therefore, you must have excellent written and verbal communicationskills.

**Responsibilities**:

- Ensure all Auto Enrolment client duties are processed in line with agreed timescales, following agreed company processes.
- Escalate any risks to agreed KPIs and/or the customer experience to the line manager.
- Always champion the customer - identify, address and/or escalate recurring issues to ensure action can be taken to mitigate risks to customers.
- Ensure line manager is aware of any customer dissatisfaction.
- Where processes or procedures are not efficient or effective for the job role or customer - ensure regular feedback is given to line manager so this can be addressed.
- Highlight opportunities to enhance the customer experience.

969132DS

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